Together TQM and BPR are winners
John Macdonald
(Chairman of the International
Consultancy Group, John Macdonald Associates Ltd, Surrey, UK.)
2643
Abstract
Continuous improvement is no longer sufficient to meet customer expectations. The need is for a radical change in the way we work. Business process re‐engineering (BPR) can help organizations make that change. Defines BPR, traces its evolution, and explains how to use the elements of BPR to achieve effective transformation. Emphasizes that BPR is complementary to TQM, not an alternative to it.
Keywords
Citation
Macdonald, J. (1995), "Together TQM and BPR are winners", The TQM Magazine, Vol. 7 No. 3, pp. 21-25. https://doi.org/10.1108/09544789510087706
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited