Clearing up the confusion

Abstract

Explores some of the misconceptions surrounding benchmarking, examining what benchmarking is not, before examining what it is. Answers many of the frequently asked questions about benchmarking. Lists four main ways of finding best practice: internal, competitor, functional and generic benchmarking.

Citation

Hollings, L. (1992), "Clearing up the confusion", The TQM Magazine, Vol. 4 No. 3. https://doi.org/10.1108/09544789210034383