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Clearing up the confusion

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 March 1992

Abstract

Explores some of the misconceptions surrounding benchmarking, examining what benchmarking is not, before examining what it is. Answers many of the frequently asked questions about benchmarking. Lists four main ways of finding best practice: internal, competitor, functional and generic benchmarking.

Keywords

Citation

Hollings, L. (1992), "Clearing up the confusion", The TQM Magazine, Vol. 4 No. 3. https://doi.org/10.1108/09544789210034383

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited