Clearing up the confusion
Article publication date: 1 March 1992
Explores some of the misconceptions surrounding benchmarking, examining what benchmarking is not, before examining what it is. Answers many of the frequently asked questions about benchmarking. Lists four main ways of finding best practice: internal, competitor, functional and generic benchmarking.
Hollings, L. (1992), "Clearing up the confusion", The TQM Magazine, Vol. 4 No. 3. https://doi.org/10.1108/09544789210034383
MCB UP Ltd
Copyright © 1992, MCB UP Limited