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Comparative testing

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 March 1992

Abstract

Examines the decision of deciding which processes should be focused on in a benchmarking study, driven by the main points of an organization′s strategic plan, which, when translated into operational terms, will serve as a guide. Looks at the role of benchmarking within TQM, how new standards of performance can be identified from looking at the industry best in class. Discusses the different forms of benchmarking and how to choose between them.

Keywords

Citation

Newell, M. (1992), "Comparative testing", The TQM Magazine, Vol. 4 No. 3. https://doi.org/10.1108/09544789210034374

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited