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On the right track

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 January 1992

Abstract

Examines the quality programme initiated by freight train company Southern Pacific Lines in order to become more competitive. Chronicles the design, introduction and implementation of their quality initiative. Looks at the measures taken to improve on problem areas and at the importance of Training and education in implementing the quality programme.

Keywords

Citation

Delsanter, J.M. (1992), "On the right track", The TQM Magazine, Vol. 4 No. 1. https://doi.org/10.1108/09544789210034158

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited