Forward planning

Abstract

Examines how a TQM system can improve the software engineering process, evolving from traditional quality management systems to TQM with process measurement and improvement. Offers a framework around which a software process can be seen to mature, details the requirements of ISO 9001 and suggests that the traditional quality guidelines can be redefined to take account of TQM and its focus on process measurement and process improvement.

Citation

Ould, M. (1991), "Forward planning", The TQM Magazine, Vol. 3 No. 4. https://doi.org/10.1108/09544789110032223