An investigation of expectations and perceptions of health‐care services with a Latino population

Abstract

In attempts to improve the quality of health‐care services in the USA, health‐care providers must be aware of and understand the socioeconomic characteristics and cultural values of minority populations in order to better serve these patients. This study focuses on the Puerto Rican population and issues of quality in the delivery of health‐care services.

Citation

McGorry, S.Y. (1999), "An investigation of expectations and perceptions of health‐care services with a Latino population", International Journal of Health Care Quality Assurance, Vol. 12 No. 5, pp. 190-198. https://doi.org/10.1108/09526869910280348