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Providing a Personal Service in the Trent Region

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Publication date: 1 May 1992

Abstract

Reports evaluation of the Trent Regional Health Authority′s “Providing a Personal Service” initiative, one of the first major quality management strategies in the NHS. The evaluation highlights the key elements which supported this initiative and suggests some ways in which its progress can be sustained. Many of the comments are applicable to other approaches to quality management.

Keywords

Citation

Schofield, A. and Raynes, N. (1992), "Providing a Personal Service in the Trent Region", International Journal of Health Care Quality Assurance, Vol. 5 No. 5. https://doi.org/10.1108/09526869210020163

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited