Total Quality Development in Mid Staffordshire

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Publication date: 1 April 1991


The development of a strategy placing the customer at the centre of its business has led to one of the first National Health Service Demonstration Total Quality Management Projects. Its main initial aim is to gain full commitment of top managers. The need for a quality partnership between purchaser and provider is outlined.



Smith, J. (1991), "Total Quality Development in Mid Staffordshire", International Journal of Health Care Quality Assurance, Vol. 4 No. 4.




Copyright © 1991, MCB UP Limited

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