As the pressure and concern for quality throughout all hospitals and community services develops, provider units are beginning to appreciate the relevance of management and organisational approaches to achieving Total Quality Service. A brief overview of Total Quality Management in health care is given and the difficulties experienced in introducing such a system are outlined.
Koch, H. (1991), "Obstacles to Total Quality in Health Care", International Journal of Health Care Quality Assurance, Vol. 4 No. 3. https://doi.org/10.1108/09526869110004784
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