Aspects of Quality in Health Care
International Journal of Health Care Quality Assurance
ISSN: 0952-6862
Article publication date: 1 April 1989
Abstract
Customers′ views of unsatisfactory quality in health care are examined in an attempt to assess what patients expect from the service. The use of Pareto Analysis to meet this end is explained and the findings are discussed.
Keywords
Citation
Morris, B. (1989), "Aspects of Quality in Health Care", International Journal of Health Care Quality Assurance, Vol. 2 No. 4. https://doi.org/10.1108/09526868910003797
Publisher
:MCB UP Ltd
Copyright © 1989, MCB UP Limited