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Quality improvement techniques to improve patient satisfaction

E. Joseph Torres (Student, Florida International University, Miami, Florida, USA)
Kristina L. Guo (Assistant Professor, Health Services Administration, Florida International University, Miami, Florida, USA)

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Article publication date: 1 October 2004

Abstract

This paper describes several approaches for implementing quality improvement initiatives to improve patient satisfaction, which enables health‐care organizations to position themselves for success in today's global and increasingly competitive environment. Specifically, measuring the views of patients, improving patient satisfaction through a community‐wide effort, and using a Six Sigma program are discussed. Each of these programs can be an effective mechanism for quality improvement. A key component to quality improvement techniques involves collaborative efforts by all health‐care professionals and managers as they seek to increase patient satisfaction.

Keywords

Citation

Torres, E.J. and Guo, K.L. (2004), "Quality improvement techniques to improve patient satisfaction", International Journal of Health Care Quality Assurance, Vol. 17 No. 6, pp. 334-338. https://doi.org/10.1108/09526860410557589

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited