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Quality management in health care: a 20‐year journey

Ulises Ruiz (Head, TQM Division, Instituto Universitario de Evaluación Sanitaria, Facultad de Medicina, Universidad Complutense de Madrid, Madrid, Spain)
Jose Simon (Director, TQM Division, Instituto Universitario de Evaluación Sanitaria, Facultad de Medicina, Universidad Complutense de Madrid, Madrid, Spain)

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Article publication date: 1 October 2004

Abstract

In this article, the total quality programme in the Spanish health‐care system (1986‐1992) and the subsequent quality improvement steps that have led to definition and implementation of such an integrated framework, seeking a quality management system and patient safety, are discussed.

Keywords

Citation

Ruiz, U. and Simon, J. (2004), "Quality management in health care: a 20‐year journey", International Journal of Health Care Quality Assurance, Vol. 17 No. 6, pp. 323-333. https://doi.org/10.1108/09526860410557570

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited