Quality management in health care: a 20‐year journey
International Journal of Health Care Quality Assurance
Article publication date: 1 October 2004
In this article, the total quality programme in the Spanish health‐care system (1986‐1992) and the subsequent quality improvement steps that have led to definition and implementation of such an integrated framework, seeking a quality management system and patient safety, are discussed.
Ruiz, U. and Simon, J. (2004), "Quality management in health care: a 20‐year journey", International Journal of Health Care Quality Assurance, Vol. 17 No. 6, pp. 323-333. https://doi.org/10.1108/09526860410557570
Emerald Group Publishing Limited
Copyright © 2004, Emerald Group Publishing Limited