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System negligence is at the root of medical error

John Øvretveit (Professor of Health Management, The Nordic School of Public Health, Goteborg, Sweden.)

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Article publication date: 1 June 2000

Abstract

This article compares the ways in which we think about errors and poor quality in health care to the approach taken by other industries. It proposes a more scientific study of accidents and “near misses” in health care and a systems perspective to understand errors as the logical outcome of a chain of events. The present focus on individuals as the source of quality needs to be balanced with an understanding of the role of systems in preventing error and ensuring high quality.

Keywords

Citation

Øvretveit, J. (2000), "System negligence is at the root of medical error", International Journal of Health Care Quality Assurance, Vol. 13 No. 3, pp. 103-105. https://doi.org/10.1108/09526860010327056

Publisher

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MCB UP Ltd

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