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Culturally sensitive mental health services through quality improvement

Margaret Tobin (Director of Area Mental Health, South Eastern Sydney Area Health Service, Conjoint lecturer, School of Psychiatry, University of New South Wales, Australia)
Luxin Chen (Manager, Mental Health Service Evaluation Research Unit, South Eastern Sydney Area Health Service, Australia)
Julie L. Edwards (Project Officer, Mental Health Service Evaluation Research Unit, South Eastern Sydney Area Health Service, Australia)
Stella Chan (Project Officer, Mental Health Service Evaluation Research Unit, South Eastern Sydney Area Health Service, Australia)

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Article publication date: 1 February 2000

Abstract

An urban mental health service undertook a quality improvement programme to involve staff in the identification and resolution of cross‐cultural issues. The programme involved clinical file audits, staff survey and workshops, and a focus group for consumers and their carers. It was found that non‐English speaking patients received a different spectrum of services from English speaking patients. Non‐English speaking patients were found to receive more pharmacological treatments and less cognitive behavioural therapy. In seeking to address these issues and improve their service delivery to all patients, the mental health service is now in the process of developing cross‐cultural training; revising policies and procedures; and engaging bilingual mental health counsellors in a revision of their roles, particularly to increase their availability to staff as cultural consultants.

Keywords

Citation

Tobin, M., Chen, L., Edwards, J.L. and Chan, S. (2000), "Culturally sensitive mental health services through quality improvement", International Journal of Health Care Quality Assurance, Vol. 13 No. 1, pp. 15-20. https://doi.org/10.1108/09526860010311044

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MCB UP Ltd

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