Requirements for an information system to support transactive memory

Abstract

Purpose

Transactive memory systems (TMS) is a theory of group cognition which conceptualizes knowledge sharing and retrieval processes in groups by the use of a shared “directory”. This paper aims to review and analyze the literature and outline a set of requirements for an information system to support and facilitate TMS processes.

Design/methodology/approach

The author analyzed all TMS research literature in the SCOPUS and PROQUEST databases, mapping relevant observations about TMS to a TMS process model. These findings were then translated into functional requirements for a TMS information system (TMS‐IS).

Findings

A reasonable integration of information management functions into the TMS process model is possible. However, it was also found that social software functions for social networking, self‐disclosure and conversation are a necessary component of such a TMS‐IS.

Practical implications

The specification provides a useful consolidation of the research literature and a reliable point from which to commence design of a TMS‐IS. It is expected that basing these requirements on the research into social cognition will improve the functional fit of a TMS‐IS to group behavior and performance.

Originality/value

Although TMS is a cognitive theory based on knowledge sharing, there has been no analysis until now of the research literature specifically in order to derive specifications for a supporting software system.

Citation

Jackson, P. (2011), "Requirements for an information system to support transactive memory", VINE, Vol. 41 No. 4, pp. 401-427. https://doi.org/10.1108/03055721111188511