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Improving the quality of internal audit functions through total quality management

Zabihollah Rezaee (Associate Professor of Accounting, Middle Tennessee State University, Murfreesboro, Tennessee, USA)

Managerial Auditing Journal

ISSN: 0268-6902

Publication date: 1 February 1996

Abstract

In today’s fast‐paced and ever‐changing audit environment, an improved quality of the internal audit function is essential to the success of internal auditors. Suggests total quality management (TQM) as a means of achieving continuous quality improvements in internal audit functions. Proposes primarily to: examine TQM principles and their relevance for internal audit functions; and discuss the benefits of proper implementation of TQM techniques and tools for internal auditing departments, internal auditors, and their organization. The TQM principles discussed should be useful for internal audit departments striving for continuous improvement of the quality of their services.

Keywords

  • Baldrige award
  • Competitive advantage
  • Customer satisfaction
  • Decision making
  • Internal audit

Citation

Rezaee, Z. (1996), "Improving the quality of internal audit functions through total quality management", Managerial Auditing Journal, Vol. 11 No. 1, pp. 30-34. https://doi.org/10.1108/02686909610105584

Download as .RIS

Publisher

:

MCB UP Ltd

Copyright © 1996, MCB UP Limited

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