Impact of ISO 9000 registration on company performance: Evidence from Malaysia

Abstract

This study investigates the determinants of corporate performance and evaluates whether ISO 9000 registration impacts corporate performance in a sample of Malaysian listed companies. A performance evaluation model was developed on the basis of four predictor variables that include return on sales (ROS), lender security, free cash flow and economic value added (EVA). The results indicate that the ROS and EVA do determine the performance of the Malaysian listed companies. We also find association between ISO 9000 registration and financial performance in the sampled companies.

Citation

Naser, K., Karbhari, Y. and Zulkifli Mokhtar, M. (2004), "Impact of ISO 9000 registration on company performance: Evidence from Malaysia", Managerial Auditing Journal, Vol. 19 No. 4, pp. 509-516. https://doi.org/10.1108/02686900410530510