The impact of e‐resources on document supply in a corporate pharmaceutical library: the experience of Novo Nordisk

Abstract

Purpose

The paper seeks to describe the information provision issues facing an international pharmaceutical company, in particular in relation to document supply.

Design/methodology/approach

The document supply service of a major international pharmaceutical company is described, together with recent service enhancements.

Findings

Document supply has not declined as much as demand for copies for the company's collections. Automation has played a significant role in reducing costs and improving speed, and a number of other improvements are identified.

Originality/value

A useful insight into the document supply issues facing a commercial information provision service, especially in the field of copyright.

Citation

Vibeke Kasarab, H. (2006), "The impact of e‐resources on document supply in a corporate pharmaceutical library: the experience of Novo Nordisk", Interlending & Document Supply, Vol. 34 No. 3, pp. 105-108. https://doi.org/10.1108/02641610610686652