This paper looks at the first full year of the implementation of CISTI Source at the Queen Elizabeth II Library, Memorial University of Newfoundland. The paper comments generally on journal use by title and takes a close look at the level of ordering associated with a group of Elsevier journal titles cancelled in 2002. It looks at the difficulty of putting in place a mechanism to prevent the ordering of articles for which there are local holdings in both paper and/or electronic formats. It discusses the consequences of not having an adequate blocking mechanism in the context of the overall cost of CISTI Source versus savings garnered from journal cancellations. The paper looks at user uptake and reaction to the new document delivery service. The paper reports briefly on the trial delivery of colour articles by Ariel between CISTI and the Queen Elizabeth II Library.
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