Performance measurement in facilities management: driving innovation?

Abstract

Purpose

This paper aims to examine the state of knowledge of performance measurement in facilities management, in particular regarding the concepts underlying benchmarking in relation to its ability to drive innovation in the industry.

Design/methodology/approach

An evaluation of the key issues surrounding performance measurement and the effective application of benchmarking systems are examined, exploring the possibility of applying a benchmarking technique to measure facilities performance.

Findings

The paper suggests that a fully developed performance measurement solution via effective benchmarking can deliver as a business tool in facilities management (FM), whilst acting as a driver in the innovation process.

Practical implications

With the nature of performance measurement having changed over the past few decades, the paper acts as a catalyst to how performance measurement systems and techniques operate within FM and stimulate innovation.

Originality/value

By adopting the notion of innovation to performance measurement, the paper highlights new areas of thought to facilities management and how performance measurement is strategically applied to the industry.

Citation

Pitt, M. and Tucker, M. (2008), "Performance measurement in facilities management: driving innovation?", Property Management, Vol. 26 No. 4, pp. 241-254. https://doi.org/10.1108/02637470810894885