Heritage property, tourism and the UK Disability Discrimination Act

Brian Goodall (School of Human and Environmental Sciences, University of Reading, Reading, UK, and)
Gaye Pottinger (College of Estate Management, Reading, UK)
Tim Dixon (College of Estate Management, Reading, UK)
Henry Russell (College of Estate Management, Reading, UK)

Property Management

ISSN: 0263-7472

Publication date: 1 December 2004


Heritage tourism depends on a physical resource based primarily on listed buildings and scheduled monuments. Visiting or staying in a historic building provides a rich tourism experience, but historic environments date from eras when access for disabled people was not a consideration. Current UK Government policy now promotes social inclusion via an array of equal opportunities, widening participation and anti‐discrimination policies. Historic environments enjoy considerable legislative protection from adverse change, but now need to balance conservation with public access for all. This paper discusses the basis of research being undertaken by The College of Estate Management funded by the Mercers Company of London and the Harold Samuel Trust. It assesses how the 1995 Disability Discrimination Act has changed the legal obligations of owners/operators in managing access to listed buildings in tourism use. It also examines the key stakeholders and power structures in the management of historic buildings and distinguishes other important players in the management process.



Goodall, B., Pottinger, G., Dixon, T. and Russell, H. (2004), "Heritage property, tourism and the UK Disability Discrimination Act", Property Management, Vol. 22 No. 5, pp. 345-357. https://doi.org/10.1108/02637470410570734

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