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Post‐occupancy evaluation: purpose, benefits and barriers

Karim Hadjri (Queen's University Belfast, Belfast, UK)
Carl Crozier (Queen's University Belfast, Belfast, UK)

Facilities

ISSN: 0263-2772

Article publication date: 30 January 2009

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Abstract

Purpose

This paper explores the historical development of POE in order to provide a contextual backdrop to current discussions.

Design/methodology/approach

This paper attempts to establish what POE is and does, and explores POE methodologies.

Findings

This paper concludes that the fact that this topic is extensively discussed highlights a growing frustration with the lack of progress toward POE becoming a mainstream activity in the process of building procurement. Other findings include POE's exclusion from professional curricula; who pays for POE? And issues with professional liability and its contribution to this lack of use.

Practical implications

The paper presents the benefits accrued by stakeholders in the building procurement process, and the barriers to the adoption of POE that need to be addressed.

Originality/value

This literature review suggests that despite the trials and tribulations, POE has progressed from a one dimensional feedback process to a multidimensional process that, as an integrated element, can help drive the building procurement process forward. The paper presents an objective overview of literary discourse around POE, its potential and limitations.

Keywords

Citation

Hadjri, K. and Crozier, C. (2009), "Post‐occupancy evaluation: purpose, benefits and barriers", Facilities, Vol. 27 No. 1/2, pp. 21-33. https://doi.org/10.1108/02632770910923063

Publisher

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Emerald Group Publishing Limited

Copyright © 2009, Emerald Group Publishing Limited

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