Strategic facilities management of Suntec Singapore International Convention and Exhibition Centre: A case study
Abstract
Purpose
This paper aims to highlight how facilities can enhance the strategic competitive position of a business organisation.
Design/methodology/approach
The methods of investigation used in this study include observation, in‐depth interviews and secondary data.
Findings
This case study has shown that both hardware, i.e. facilities and software, i.e. business philosophy of the organisation are important to enhance its competitive position.
Research limitations/implications
This study has looked at only one case. Future research may use the same five‐force model to assess and determine the contribution of facilities to the competitive position of a business organisation.
Practical implications
This study hopes to create more awareness among senior management of the strategic importance of facilities to a business's bottom‐line.
Originality/value
Using a strategic management model, this paper illustrates the contribution of facilities management to the broader corporate goals.
Keywords
Citation
Tay, L. (2006), "Strategic facilities management of Suntec Singapore International Convention and Exhibition Centre: A case study", Facilities, Vol. 24 No. 3/4, pp. 120-131. https://doi.org/10.1108/02632770610649386
Publisher
:Emerald Group Publishing Limited
Copyright © 2006, Emerald Group Publishing Limited