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Improving the delivery of patient services: alternative workplace strategies in action

John D. Gilleard (John D. Gilleard is Associate Professor at The Hong Kong Polytechnic University, Hong Kong.)
Law Chi‐keung Tarcisius (Law Chi‐keung Tarcisius is General Manager at Allied Health, Pamela Youde Nethersol Eastern Hospital, Hong Kong.)


ISSN: 0263-2772

Article publication date: 1 January 2003


Alternative workplace strategies (AWS) are more commonly associated with changes in the office environment, particularly those impacted by the adoption of technology. Using a case study, this paper attempts to interpret AWS by examining the redesign of a comprehensive paediatric rehabilitation centre at a general acute hospital. By adopting a non‐territorial work environment, the hospital facility management team was able to foster a shared and common vision: a “department without walls”. The paper describes how this resulted in an improvement in service quality for the handicapped children and enhanced communications between the professionals, patients and their families.



Gilleard, J.D. and Chi‐keung Tarcisius, L. (2003), "Improving the delivery of patient services: alternative workplace strategies in action", Facilities, Vol. 21 No. 1/2, pp. 20-27.




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