Corporate competence in FM: current problems and issues

Abstract

Over the past ten years there has been a significant shift towards the outsourcing of facility and real estate services in both the public and private sectors. However, relatively little attention has been given to the corporate competencies needed to maximise the benefits of externalisation of this kind. A number of models have been proposed such as the intelligent client, the contract manager and the partnering champion. However, research has shown that the successful development and implementation of new facilities need the active participation and involvement of a wide range of well‐informed end users. This paper considers the range of management models currently proposed to deal with these problems, and proposes a framework for the development of corporate competence that emphasises the importance of a collaborative approach in which key facility management perspectives form part of the wider culture of the client organisation.

Citation

Roberts, P. (2001), "Corporate competence in FM: current problems and issues", Facilities, Vol. 19 No. 7/8, pp. 269-275. https://doi.org/10.1108/02632770110390711