Managing with quality assurance

Abstract

Considers the nature of quality assurance and its implementation within a multidisciplinary private practice of contruction industry design consultants. Reviews the integration of the practice’s information services department into the quality assurance system. Stresses the continuing benefits conferred throughout the organization, including an attitude of total involvement and mutual responsibility across the practice. Concludes that the legacy of introducing quality assurance is a sound management system.

Citation

Dawes, S. (1997), "Managing with quality assurance", Library Management, Vol. 18 No. 2, pp. 73-79. https://doi.org/10.1108/01435129710157680