Traces the development of contracting out library and information services in the public sector. Looks at perceived benefits of contracting out, and notes some of the key issues and implications for service delivery and staffing. One feature of this is an attempt to follow the progress of the pilot projects nominated by the Department of National Heritage; hence surveys the literature describing these. Concludes that there is still little published guidance for library managers assessing contracting out as an option or actually going through the process, and that what is available relates to local authorities rather than government departments. Ends with a checklist of actions for successful contracting out.
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