Performance evaluation: A case study of Lee Kong Chian Reference Library, National Library of Singapore

Abstract

Purpose

The paper aims to introduce and examine certain performance indicators and result areas used by the Lee Kong Chian Reference Library to evaluate its services and staff performance.

Design/methodology/approach

The paper lists out the measures in place and looks for justification for each in terms of their relevance to library work and value to stakeholders.

Findings

It is shown how the measures in place enable services and staff to effectively support the library's mission and vision.

Originality/value

The paper provides insight for those interested in performance evaluation for library staff and services in the National Library Board, Singapore.

Citation

Mui Law, L., Xiaohang Gao, V. and Ling Ng, H. (2009), "Performance evaluation: A case study of Lee Kong Chian Reference Library, National Library of Singapore", Library Management, Vol. 30 No. 1/2, pp. 77-87. https://doi.org/10.1108/01435120910927547