Working with knowledge: how information professionals help organisations manage what they know

Chun Wei Choo (Chun Wei Choo is Associate Professor, Faculty of Information Studies, University of Toronto, Toronto, Canada.)

Library Management

ISSN: 0143-5124

Publication date: 1 November 2000

Abstract

In order to manage knowledge, we need to understand the nature of knowledge in organisations. It is helpful to distinguish between three categories of organisational knowledge: tacit knowledge, explicit knowledge, and cultural knowledge. Tacit knowledge is personal knowledge, explicit knowledge is codified knowledge, and cultural knowledge is based on shared beliefs. We use this framework to discuss the role of the information professional with respect to each category of knowledge. Knowledge management initiatives led by information professionals in three organisations are then examined. An analysis of these experiences suggests many opportunities for information professionals to make important contributions in managing an organisation’s knowledge for growth and innovation.

Keywords

Citation

Wei Choo, C. (2000), "Working with knowledge: how information professionals help organisations manage what they know", Library Management, Vol. 21 No. 8, pp. 395-403. https://doi.org/10.1108/01435120010342770

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Publisher

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MCB UP Ltd

Copyright © 2000, MCB UP Limited

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