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Factors influencing Irish consumers' trust in internet shopping

Regina Connolly (Dublin City University Business School, Dublin, Ireland)
Frank Bannister (Department of Statistics, Trinity College, University of Dublin, Dublin, Ireland)

Management Research News

ISSN: 0140-9174

Article publication date: 25 April 2008

Abstract

Purpose

The purpose of this paper is to describe a study in which a previously validated measurement instrument is used to investigate the existence and importance of specific factors that are thought to predict the generation of consumer trust in internet shopping in Ireland.

Design/methodology/approach

A sample of 858 individuals was surveyed using a previously validated measurement instrument that focused on a number of key constructs identified in the literature as potential trust predictors.

Findings

The study results provide evidence that Irish consumers' trust in internet shopping is the result of specific factors, the first of which relates to the vendor's perceived integrity, and the second of which relates to the vendor's perceived competence. The former encompasses social antecedents of trust, while the latter encompasses the technical antecedents of trust.

Originality/value

The insights provided by this research make a valuable contribution not only to information systems research, but also to the overall body of marketing, trust and diffusion research. The findings of this research are of potential benefit to online vendors of all types who seek to engender consumer trust in their web sites.

Keywords

Citation

Connolly, R. and Bannister, F. (2008), "Factors influencing Irish consumers' trust in internet shopping", Management Research News, Vol. 31 No. 5, pp. 339-358. https://doi.org/10.1108/01409170810865154

Publisher

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Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited