Leadership observations of an undercover fast‐food worker

Abstract

Purpose

The article aims to provide a personal view of working in a fast‐food service environment.

Design/methodology/approach

This is an opinion piece written by a professor at SUNY Buffalo's School of Management.

Findings

The author worked undercover as a crew member in one of the “big three” fast food companies, a site particularly rich with good and bad leadership examples which are summarised.

Originality/value

The article provides insightful examples of present employment relations and leadership skills in the American fast‐food industry.

Citation

Newman, J.M. (2007), "Leadership observations of an undercover fast‐food worker", Management Research News, Vol. 30 No. 7, pp. 453-459. https://doi.org/10.1108/01409170710759685