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Total quality management programs: a framework proposal

Roberto Antonio Martins (Roberto Antonio Martins is Associate Professor in the Department of Production Engineering at the Federal University of Sao Carlos, Brazil.)
Jose Carlos de Toledo (Jose Carlos de Toledo is Associate Professor in the Department of Production Engineering at the Federal University of Sao Carlos, Brazil.)

Work Study

ISSN: 0043-8022

Article publication date: 1 July 2000

Abstract

The paper proposes a framework to help quality practitioners involved with the task of quality planning. The proposed framework utilises both external and internal information (such as a market diagnosis and the organization’s strategic plans) which are filtered through the methodologies and techniques of quality management to deliver a time phased plan consisting of the main actions required to implement total quality management in either a manufacturing or service company.

Keywords

Citation

Martins, R.A. and Carlos de Toledo, J. (2000), "Total quality management programs: a framework proposal", Work Study, Vol. 49 No. 4, pp. 145-151. https://doi.org/10.1108/00438020010330466

Publisher

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MCB UP Ltd

Copyright © 2000, MCB UP Limited