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The Application of Counselling Concepts to Interviewing in Reference Services

Library Review

ISSN: 0024-2535

Article publication date: 1 April 1992

Abstract

Identifies concepts adopted in interviewing clients during counselling. Explains their use in counselling and discusses their application to interviewing enquiries by reference librarians or information specialists. The concepts considered are: empathy, respect, concreteness, genuineness, immediacy, positive regard, understanding, unconditional regard, congruence and confrontation. Stresses the importance of establishing the correct relationship throughout the reference interview.

Keywords

Citation

Afolabi, M. (1992), "The Application of Counselling Concepts to Interviewing in Reference Services", Library Review, Vol. 41 No. 4. https://doi.org/10.1108/00242539210017699

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited