The Application of Counselling Concepts to Interviewing in Reference Services
Abstract
Identifies concepts adopted in interviewing clients during counselling. Explains their use in counselling and discusses their application to interviewing enquiries by reference librarians or information specialists. The concepts considered are: empathy, respect, concreteness, genuineness, immediacy, positive regard, understanding, unconditional regard, congruence and confrontation. Stresses the importance of establishing the correct relationship throughout the reference interview.
Keywords
Citation
Afolabi, M. (1992), "The Application of Counselling Concepts to Interviewing in Reference Services", Library Review, Vol. 41 No. 4. https://doi.org/10.1108/00242539210017699
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited