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A conceptual framework for the holistic measurement and cumulative evaluation of library services

Scott Nicholson (School of Information Studies, Syracuse University, Syracuse, New York, USA)

Journal of Documentation

ISSN: 0022-0418

Article publication date: 1 April 2004

Abstract

This conceptual piece presents a framework to aid libraries in gaining a more thorough and holistic understanding of their users and services. Through a presentation of the history of library evaluation, a multidimensional matrix of measures is developed that demonstrates the relationship between the topics and perspectives of measurement. These measurements are then combined through evaluation criteria, and then different participants in the library system view those criteria for decision making. By implementing this framework for holistic measurement and cumulative evaluation, library evaluators can gain a more holistic knowledge of the library system and library administrators can be better informed for their decision‐making processes.

Keywords

Citation

Nicholson, S. (2004), "A conceptual framework for the holistic measurement and cumulative evaluation of library services", Journal of Documentation, Vol. 60 No. 2, pp. 164-182. https://doi.org/10.1108/00220410410522043

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited