THE EFFECTS OF BENCHMARKING AND INCENTIVES ON ORGANIZATIONAL PERFORMANCE: A TEST OF TWO-WAY INTERACTION

Abstract

Using data collected in 1999 from manufacturing units, this paper reports the results of an investigation into the interactive effect of benchmarking and incentives on manufacturing unit performance. Based on a mail questionnaire sent to a sample of manufacturing units within U.S. electronic industry, the results of this paper provide evidence of significant interaction effect of benchmarking and incentives resulting in product cost improvement and product quality performance.

Citation

Maiga, A.S. and Jacobs, F.A. (2003), "THE EFFECTS OF BENCHMARKING AND INCENTIVES ON ORGANIZATIONAL PERFORMANCE: A TEST OF TWO-WAY INTERACTION", Advances in Management Accounting (Advances in Management Accounting, Vol. 11), Emerald Group Publishing Limited, Leeds, pp. 85-107. https://doi.org/10.1016/S1474-7871(02)11004-5