THE CHANGING FACE OF SERVICE – A PERSPECTIVE FROM PRIVATE HIGHER EDUCATION

Abstract

There is a plaque on the wall near the reference desk in the Aubrey R. Watzek Library at Lewis & Clark College where Johannah Sherrer served as library director from 1993 to 1998. It reads, “In Memory of Johannah Sherrer.” I always imagine that Johannah is watching over us as we staff the desk, answer questions, and provide service. For in addition to being a library director, Johannah was a reference librarian par excellence. She not only knew her stuff, but she also had a way with people, a way of engaging them and showing that she really cared about them and their needs. She would go the extra mile to find the answer to a tough question, and she instilled her service values in her staff.

Citation

Heras, E. (2004), "THE CHANGING FACE OF SERVICE – A PERSPECTIVE FROM PRIVATE HIGHER EDUCATION", Advances in Library Administration and Organization (Advances in Library Administration and Organization, Vol. 21), Emerald Group Publishing Limited, Leeds, pp. 189-192. https://doi.org/10.1016/S0732-0671(04)21009-4