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People often migrate from rural to urban areas within a country or from less developed to more developed countries for better life opportunities but may remain outside the range of health services. The purpose of this paper was to find out the socio-economic and health system factors that may affect the utilization of health services by the migrants.

Five villages and three slums were randomly selected from 23 villages and 18 slums of Chandigarh, a northwest Indian city. Using stratified random sampling, 145 migrants and 63 native women, who were pregnant or had delivered a baby from April 1, 2009 to March 31, 2012 were interviewed using semi-structured interview schedule. χ2 was used for testing statistical significance of the differences, and logistic regression was utilized to evaluate the “independent effect” of migration on Maternal and Child Health (MCH) service utilization.

The level of education was higher among migrants than the natives but their income was less than that of natives. Majority of the migrant women had registered themselves for antenatal care (ANC) in the first trimester of pregnancy (55 percent) compared to the natives (21 percent), but only few had availed more than three ANC check-ups (18 percent) as compared to the natives (44 percent). Knowledge about danger signs of childhood diarrhea and pneumonia was low among migrants compared to the natives (p < 0.0001). Health workers interacted less often with migrants (29 percent) than the natives (67 percent). After controlling the effect of socio-economic and -demographic variables, utilization of MCH care services were significantly higher among natives than the migrants. Inadequate community support among migrants led to the lower utilization of MCH care.

Present study reflects early ANC registration among migrants but the number of ANC visits much less than the natives. This could be further be investigated using qualitative methods.

Specific strategies are required to address the health needs of migrants such as formation of community-based support groups. Health services and health workers need to be oriented to support migrants to the special needs of migrants.

Reduction in inequality in accessing health between natives and migrants can be addressed with social support.

The study supports the fact that migration is one of the social determinants of health. Lack of community support to migrants is the major barrier in accessing the health services.

The purpose of this paper is to cite the statistical data reflecting the trends and tendencies in research activity undertaken by Chandigarh city affiliations. The period under study is from 1964 to the first quarter of 2014. Scopus is the source of information retrieved. Various parameters like decade-wise growth of publications, publications of individual institutions, number of patents earned by each institute of Chandigarh under study, research productivity of top five authors of seven city-based institutes, document type, highly cited papers, research output of authors of parent institute vis-á-vis their affiliations with other institutes, collaborations at national and international levels have been taken into consideration for this paper. Institutes which have come up in the past 2-3 decades have also been contributing actively. An important finding of the paper undertaken is that foreign collaborations and foreign journals have remained the epicenter of the research activity. Chandigarh has emerged as a hub of academic and scholarly activity. It also reflects that the city-based research activity is also integrated into the global research activity.

The present paper reviews the publication output of Chandigarh city affiliations from 1964 to 2014. The publication data were procured from Scopus, which is an international multi-disciplinary bibliographical database covering 53m records, more than 20,000 titles and 5,000 publishers. It is a product of Elsevier and is the considered the world’s largest indexing and abstracting database and offers citation searching. Launched in 2004, it provides access to science–technology–medicine (STM) literature with a limited coverage of social science and arts and humanities. Database search was undertaken on May 22nd, 2014, and results were downloaded under various headings like year, author, number of publications, document type, affiliations and collaborations with other nations. The whole data were exported to MS-Excel format from Scopus database. Data of 160 authors were retrieved on the basis of at least one author affiliated to a research institution in Chandigarh. The paper was conducted by focussing on top seven institutes of Chandigarh engaged in diverse fields. These are Panjab University (PU), Post Graduate Institute of Medical Education and Research (PGIMER), Govt. Medical College and Hospital (GMCH), Punjab Engineering College (PEC), University Institute of Pharmaceutical Sciences (UIPS), Institute of Microbial Technology (IMTECH) and Central Scientific Instruments Organization (CSIO). Although UIPS is an integral part of PU, Scopus has treated it as a separate institution and so have the researchers. The researchers have used simple percentile method to find out the growth in research output of these institutes in six decades covering the period from 1964 to the first quarter of 2014, collaborations with other nations and affiliations with other institutes. Taking into consideration the number of publications, their citations and h index, the researchers have tried to find out the most productive authors from these institutes. Although the research process in Panjab University was started early in 1926 as revealed by Scopus, to maintain the uniformity with the research process initiated by other city-based institutes, the authors have taken 1964 as the year of initiation of data analysis for writing this paper. Each city-based institute has to its credit research publications in more than 20 diverse subject areas. Due to this diversity, data could not be analyzed under subject areas. To study the research output of Chandigarh city affiliations for the past 50 years and the current year, the authors have divided the years into five decades and additional few months of 2014.

There has been a phenomenal growth in the research productivity of city-based institutes, which was nil or negligible from 1964 to 1983, except Panjab University and PGI. The research activity gained momentum with every passing decade. PGI and PU have emerged as frontrunners in research productivity, but at the same time, IMTECH and UIPS have also performed well on this front too. As compared to PGI and PU, which came up in 1962 and 1956 (Chandigarh), respectively, IMTECH and UIPS are of recent origin, that is, 1984 and 1994, respectively. In the first decade of its establishment, UIPS generated 27 per cent of its total research output. Not only this, the institute has fetched maximum number of patents (89) in just two decades and that too with 1,259 publications only. IMTECH has also been coming up with qualitative research since its establishment in 1984. It has to its credit 37 patents from 1,290 publications. Major research findings took the form of articles and that too in journals. Another remarkable feature of UIPS and IMTECH is that their publications have fetched maximum citations as compared to other institutes. Comparing all the seven institutes, the authors have concluded that the authors of Panjab University have made maximum affiliation with the authors of with other national and international institutes in generating research output. Panjab University tops the list of city-based institutes by collaborating with 97 different nations. PGI has taken second slot by collaborating with 88 countries. From a list of 100 collaborating nations, USA has emerged as the major collaborating nation. Chandigarh has emerged as an education hub. It has many institutes of repute in different domains. Consequently, the research scenario is very encouraging. Researchers have a vision and are active in exploring the emerging horizons as is evident from the paper. National and international collaborations also form the basis of growth of research productivity. Government should provide all round support and upgrade the existing infrastructure to enhance further the research output of the city.

Various bibliometric studies have also been conducted to know about the trends and patterns in the research publications. From a single institute, journal to a state, the analysis of research activity has become an area of focus. The present paper takes into account the research productivity in seven major academic institutes of Chandigarh, the city beautiful as revealed by Scopus.

Against a background of growing consumerism, satisfying patients has become a key task for all healthcare activities. Satisfaction in service provision is increasingly being used as a measure of health system performance. Satisfaction manifests itself in the distribution, access and utilization of health services. This paper aims to address these issues.

A cross sectional study was conducted to assess the patient satisfaction level visiting the hospital with the objectives to know the behavior and clinical care by the clinicians and para‐medical staff and in terms of amenities available. A pre‐designed and pre‐tested structured questionnaire was given to the respondents after the patients had undergone consultation with the doctor. A proportionate random sampling was done to select the subjects.

It was found that average time spent by respondents for registration was 33.20 minutes. The overall satisfaction regarding the doctor‐patient professional and behavioral communication was more than 80 per cent at almost all the levels of health care facilities. In total, 55 per cent of respondents opined that doctors have shown little interest to listen to their problem while 2/3 opined that doctors used medical and technical terms to explain their illness and its consequences. More than 70 per cent satisfaction level was observed with staff of laboratories and security personnel with their cooperation and sympathetic nature. More than 80.0 per cent were satisfied with basic amenities. Of these, 40.0 per cent were of the view that services were costlier than their affordability.

This is the first ever study conducted to assess the patient satisfaction level in a premier multi‐specialty hospital of North India.

This study aims to offer an overview of the models of clinical care of the patients with dual disorders in India.

All the members of the Dual Diagnosis India Network (DDIN) who shared the clinical care delivery at their center were invited to share the details of their model. In addition, an invite was also sent to those members who could not attend the online session but were interested in contributing the required information about their model. The information shared by the respondents was collated. The different models were then categorized based on their features.

Following the categorization of the clinical care services organization across different settings, five different models emerged. These were specialized dual diagnosis clinic; services for dual disorders offered as substance use disorder (SUD) treatment services within general psychiatry care; services for dual disorders in general psychiatry care; services for dual disorders offered as SUD treatment services separated from general psychiatry care; and services for dual disorders offered in general psychiatry services combined with exclusive SUD treatment services.

Currently, there is limited literature on models of dual disorders from the low- and middle-income countries. The authors believe that the documentation of these models from India shall be of help while setting up services for dual disorders in other health-care settings. This study can be a valuable resource for making informed choices while setting up new services.

Use of technology for quality healthcare services has developed into a new field known as “e-Healthcare services.” Healthcare providers often judge their quality of services with consumer satisfaction. With e-Healthcare services, consumer satisfaction is influenced by the quality of healthcare services provided and the demographic characteristics. The purpose of the present case study is to recognize the important predictors of quality, which are significant for consumer satisfaction with e-Healthcare services by using Zineldin's 5Qs model. It also aims to find the strength of association among the predictors of consumer satisfaction and the demographic characteristics of the respondents.

A questionnaire-based study was conducted at a public (PGIMER, Chandigarh) and a private hospital (Fortis Hospital, Mohali) of Punjab, India, from February 2018 to March 2019. The structured, closed-ended questionnaire, to be marked on a 1–5 point Likert scale, was adapted from Zineldin's 5Qs model and was distributed to the respondents sitting in the waiting halls of the selected hospitals. The respondents comprised of both the patients and their attendants who were aware of e-Healthcare services and were using them.

The analysis identified quality of interaction, quality of hospital atmosphere and quality of object to be the key predictors of consumer satisfaction with e-Healthcare services. The results reveal a strong association between different demographic characteristics and overall consumer satisfaction with e-Healthcare services.

The results suggest that improvements in the quality of interaction, quality of hospital atmosphere and quality of object may result in higher consumer satisfaction with e-Healthcare services. Working on the identified dimensions of quality will help the e-Healthcare providers in identifying functional problems of e-Healthcare services and developing improvement strategies, which will also result in better health and quality outcomes. The results of this study will help the e-Healthcare providers in better segmentation of e-Healthcare consumers based on their demographic characteristics and in developing better marketing strategies.

This paper focuses on the quality of e-Healthcare services only and attempts to identify the quality dimensions, which leads to the satisfaction of e-Healthcare consumers. The identified quality dimensions will help in designing better e-Healthcare services and framing policies. It also highlights the association of demographic characteristics with important quality dimensions.

This study aims to seek the causative relationship between the library budget and research output with the ranking of 20 leading medial institutes in India. More so, the study also attempts to find out whether the libraries associated with academic and research institutes in general and medical institutes in particular have turned redundant or irrelevant, or have become more relevant in the changing times by embracing technology in its every new form.

The study is based on the secondary data retrieved from the official website of the Ministry of Education, Government of India and research output against each institution under study has been retrieved from Scopus. The study is limited to Indian medical institutions that participated in the 2019 National Institutional Ranking Framework (NIRF), conducted by the Ministry of Education, India each year. The findings of the study can be generalized to all the medical institutions of the country.

On average, INR 160.90m were spent by each medical institute on the procurement of library resources at an average of INR 0.104m on procurement of resources against each individual published research article. Of the total research articles published by medical institutes under study, 26.39% of research articles were published by researchers from AIIMS, New Delhi, alone.

Financial aid or funding is very vital for the survival, sustenance and excellence of research institutions, and this funding becomes more important when the investigation is aimed toward the furtherance of medical advances. Any medical advancement is hell-bent to influence the overall welfare and betterment of society at large, whereby the benefit of any investment made in medical science is bound to be reaped by one and all alike.

In India, a good number of studies have been undertaken on the NIRF data to dive deeper to assess the role and importance of libraries in the overall ranking of institutions like universities, management institutes, engineering and technology institutes, but no major study has been so far conducted covering leading medical institutes in India. The study is the original and first of its kind undertaken in India.

The purpose of this conceptual paper is to present the scope of telemedicine, current state of telemedicine in India, challenges in its diffusion and suggest the way forward for implementation of such initiatives.

This is a viewpoint paper that is prepared based on authors’ exposure and knowledge about research topic and the context. A number of appropriate and current citations have been utilised to illustrate current state on the topic as well as to support authors arguments presented in this paper.

The discussion presented in this paper suggests that optimal utilisation of technology in healthcare delivery system requires overcoming barriers at multiple levels including policy, resources and socio-cultural levels. Successful implementation of telemedicine entails involvement of all the stakeholders, namely, the specialists, general duty doctors, paramedical personnel, technical staff, coordination staff, policymakers and, most importantly, the target community, from the design stage itself.

The primary value of this paper lies in providing an overview of current state of telemedicine development in India. It is believed that this article will act as a precursor to future articles on this topic.

Child-to-Child (C-to-C) approach is an evidence-based approach that ensures the child’s participation in bringing about positive changes in healthcare. By systematically investigating the literature, the study aimed to evaluate the effectiveness of the approach and recognize associated themes, methodologies and outcomes.

An extensive search on PubMed, ProQuest, Cochrane and Dimensions AI databases was performed for original research articles on C-to-C intervention, with no time and geographical restrictions. Following PRISMA and PICO, the Joanna Briggs Institute (JBI) critical appraisal tool assessed the studies. A data tabulation technique was used to summarize these studies.

The approach shows promising results in enhancing children’s understanding of health issues and their participation in community health promotion. This, in turn, encourages the adoption of better healthcare practices and shows improved health outcomes.

Further research is required to understand the long-term impact of the approach on populations from diverse socioeconomic statuses in different study settings.

The findings will be helpful for practitioners, educators, policymakers and other stakeholders in creating more successful and effective C-to-C intervention programs to make informed decisions, achieve sustainable behavior change and improve health.

The originality of this review paper is evident in its unique focus on the C-to-C approach, which empowers children not only as recipients of health education but also as active contributors to promoting health. Further, the present research also explores the intricacies of how children learn from each other, offering new insights into effective educational practices.

This article initially aims to explore the factors of every quality construct of the 5Qs model of service quality and, second, identify the significant factors affecting the total quality of e-healthcare services and its association with consumer satisfaction using a multidimensional hierarchical 5Qs model of e-healthcare service quality.

Questionnaire-oriented research was performed at three public hospitals of Punjab and Chandigarh. In total, 53 variables were covered in all quality constructs for data collection from the designated public hospitals. The respondents who agreed to have knowledge regarding e-Healthcare services and were availing these services were included in the study. The analysis comprised structural equation modeling technique using AMOS 21.

The outcomes suggest that the 5Qs model is more comprehensive and can be used to evaluate service quality perceptions using e-Healthcare services. The research identified 11 sub-dimensions for the five quality constructs of the 5Qs model, representing total quality, which is primary to consumer satisfaction. “Overall objectivity” and “technical objectivity” defined the quality of object. The quality of process of e-Healthcare services was characterized by “functionality,” “timeliness” and “responsiveness.” Quality of infrastructure was defined by “technical infrastructure,” “physical infrastructure,” “manpower skills” and “organizational infrastructure.” “Manner of interaction” and “timely interaction” defined the quality of interaction. The atmosphere was represented by only one factor. The results also suggest that quality of infrastructure, quality of interaction and quality of atmosphere play the most significant role in total quality leading to consumer satisfaction.

Theoretical implications: The multidimensional hierarchical model will help the researchers study the e-Healthcare service quality in a more organized manner, and the outcomes of this study can be linked with that of future studies for more generalized application in other public hospitals. The sub-dimensions of each quality construct of the 5Qs model can be applied in private hospitals, and the hierarchical model can be tested in different industries to measure service quality perceptions of the consumer

The outcomes of the study can be applied in various public sector hospitals to redesign the e-Healthcare services based on consumers' perception for better consumer satisfaction and quality services. This paper identifies the role of each quality construct in e-Healthcare services for improvement in the total quality, which in turn will lead to higher satisfaction for the consumers.

In this study, the original 5Qs model has been used for the first time in a new instrument to understand better and design quality e-Healthcare services. The paper explores the sub-factors of each quality construct and its significance in measuring the total quality.

This study aims to investigate the research productivity in terms of publications count of the top four premiers Indian Institute of Management (IIM) institutions and to explore the current research trends.

Bibliometric techniques were employed to assess the performance in terms of research productivity of authors affiliated with IIMs. The Elsevier Scopus database was selected as a tool to extract the prospective publications data limiting the time frame for 2010–2021. The IIM-Ahmedabad, IIM-Bangalore, IIM-Calcutta and IIM-Lucknow have been selected for the study. The harvested data were analyzed by using the standard bibliometric indicators and scientometric parameters to measure the research landscape such as average growth rate, compound average growth rate, relative growth rate, doubling time, degree of collaboration, collaborative index, collaborative coefficient and modified collaborative coefficient. VOSviewer 1.6.17, BibExcel and Microsoft Excel were used for data analysis and visualization.

The research productivity of selected four IIMs has shown an upward trend during the study period from 2010–2021 and accrued 4,397 publications with an average of 366 publications per year. The authorship patterns demonstrate the collaborative trends as most of the publications were produced by the multiple-authors (81.03%). IIM-Ahmedabad has produced the maximum number of publications (32.20%). The research productivity of IIMs has come out in collaboration with the 125 nations across the world and the USA, the UK, Canada, Germany and China are the front runners with IIMs in the collaborative network. The high magnitude and density of collaboration are evident from the calculated mean values of the degree of collaboration (0.82). The mean values of the collaborative index (2.64), collaborative coefficient (0.51) and modified collaborative coefficient (0.51) demonstrated a positive trend, but indicate the fluctuation in the collaborative pattern as time proceeds.

The study is limited to the publications data indexed in the Scopus database, therefore the outcome may not be generalized across other databases available in the public domain like Web of Science (WoS), PubMed, Dimensions and Google Scholars.

The findings of the study may aid academics and library professionals in identifying research trends, collaboration networks and evaluating other academic and research institutions by using the current advancement in data analysis.

The present study is the first effort to evaluate the research productivity of IIMs. The expanding literature will make an important contribution to identifying patterns and evaluating current research trends on a worldwide scale.