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At present, China’s industrial spatial layout faces the predicament of over-agglomeration of Eastern China industries and the near disintegration of industrial structure in the central and western regions. The paper aims to discuss this issue.

Based on the perspective of differentiated inter-regional labor mobility, this paper constructed a model framework of quadratic sub-utility quasi-linear preference utility function, and conducted model deduction and numerical simulation on causal factors of this spatial imbalance along the two dimensions of individual and regional welfare.

The study finds that in the long run, industrial spatial layout imposes a certain threshold limit on the portfolio proportion of differentiated labor. The dilemma of China’s industrial spatial layout is attributable to the deviation of the market’s optimal agglomeration from the social optimal agglomeration, and to the disfunction of Eastern China’s role as an intermediary between the global and the domestic value chain.

To resolve this predicament of industrial layout, the unitary welfare compensation based on fiscal transfer payment has to be switched to a more comprehensive approach giving consideration to industrial rebalancing.

Since the appearance of COVID-19 social distancing and staying home have been recommended repeatedly by the governments for disease prevention. As the challenge continues to remain the current study seeks to examine the factors affecting social distancing through space planning and management. More specifically the current study aims to examine the appropriateness of the spatial organization and space configuration of a clubhouse with a linear plan layout in the mitigation of the spread of infections due to serious pandemic COVID-19.

For an enhanced understanding of the impact of spatial arrangements of public spaces plan on the effective implementation of social distancing this study has used the space syntax analysis method. The MPSP clubhouse building in Penang, Malaysia was selected as the case study. The level of permeability and wayfinding were determined in the building plan and were illustrated using photoshop software to depict the interrelation between the indoor spaces and building circulation. Graphs of the depth of space were used to analyze the level of permeability and wayfinding to illustrate the possibility of social distancing in the plan.

The result of the study shows the significant role of proper plan layout design on social distancing. While clear and direct wayfinding can positively be associated with more effective social distancing, the inefficient design of user access, inappropriate locations of multiple entry and exit and indefinite directions of users' inside buildings can impose slight limitations. The average level of permeability might suggest ineffective spatial arrangement, ignoring the needs of spatial segregation. The study further found that the linear plan layouts with proper zoning and effective management strategies can be considered a proper layout to facilitate social distancing and the spread of COVID-19.

The current study is unique in terms of examination of the spatial configuration of linear public spaces plan layout for possible temporary adaptability to curb disease spread during the unexpected advent of a pandemic. Based on researchers' best of knowledge it is the first time that the impact of recreational space design on social distancing has been examined. The study also originally sheds light on the fact that the commonly used guideline for the social distancing of 1–2 m between 2 persons, in reality, is practically inadequate given the nature of the sports activities.

This paper aims to present an integrative review of the research studies on nursing unit layouts.

Studies selected for review were published between 1956 and 2014. For the purpose of this review, a framework for integrative review was developed using research orientations. The three primary dimensions – technical, psychological and social – of the designed environment and various combinations of these dimensions were used to define the research orientations of these studies.

Of all the publications reviewed for the paper, 21 presented technical orientations, 16 psychological orientations, 3 social orientations, 20 psychotechnical orientations, 10 sociotechnical orientations, 2 psychosocial orientations and 13 presented psychosociotechnical orientations. With only a few exceptions, several issues related to nursing unit layouts were investigated no more than one time in any one category of research orientations. Several other seemingly important issues including patient and family behavior and perception, health outcomes and social and psychosocial factors in relation to unit layouts have not been studied adequately.

Future studies on nursing unit layouts will need to focus on patient and family behavior and perception, health outcomes and social and psychosocial factors in different units. They will also need to focus on developing theories concerning the effects of layouts on the technical, psychological and social dimensions of nursing units.

Despite a long history of research on nursing unit layouts, an integrative review of these studies is still missing in the literature. This review fills in the gap using a novel framework for integrative review developed based on research orientations.

Because the voice-to-technology (V2T) encounter remains under-theorised, the purpose of this paper is to overcome this gap by investigating customers use of the interactive voice response (IVR) system and “the customer journey” through the call centre service system.

From an interpretive study of a UK call centre, the metaphorical aspects of language used to represent the service process are analysed, accompanied by an examination of how the servicescape dimensions of spatial layout and signs are constituted in the call centre service process, and the resulting implications for virtual-aural navigation.

Despite no physical movement, customers represent their experience of navigating “through” the service process in spatial terms. Therefore, understanding precisely how servicescape dimensions are reconfigured within the virtual-aural setting of the call centre is necessary to appreciate customer experience of V2T but also voice-to-voice (V2V) encounters. The call centre servicescape lacks a spatial representation of layout and signs that would conventionally support navigation and purposeful movement.

Despite observing live calls, direct interaction with customers was not possible. The paper was based upon a single case study, and the hermeneutic focus on understanding and meaning meant that the study did not emphasise the quantification of phenomenon. Therefore, further research on virtual navigation is required.

Problematic V2T encounters compromise the quality and efficiency of service provision. A visual representation of the IVR system may possibly support V2T encounters, while encouraging customer service advisors to act as “guides” during V2V encounters may reduce problems emerging from V2T encounters.

First, an original theorisation of the customer experience of the V2T encounter is provided through the theoretical notion of spatialisation metaphors. Second, a preliminary conceptualisation of the call centre servicescape is developed, which shows how spatial layout and signs are reconfigured and represented in this virtual-aural setting.

The purpose of this paper is to develop a virtual reality (VR)-based and user-oriented decision support system for interior design and decoration. The four-phase decision-making process of the system is verified through a case study of an office building.

Different “spatial layouts” are presented by VR for users to decide their preference (Phase 1). According to the selected spatial layout, a “spatial scene” is constructed by VR and Technique for Order Preference by Similarity to an Ideal Solution (TOPSIS) is used to determine the spatial scene preference (Phase 2). Based on the binary integer programming method, the system provides the optimal preliminary solution under a limited decoration budget (Phase 3). Finally, the consistency between the overall color scheme and pattern is fine-tuned by VR in order to obtain the final solution (Phase 4).

The questionnaire survey results show that decision makers generally affirm the operation and application of VR, and especially recognize the advantages in the improvement of VR-based interior design feasibility, communication efficiency and design decision-making speed. The optimization of the costs and benefits enables decision makers to effectively evaluate the impact of design decisions on subsequent project implementation during the preliminary design process.

The VR-based decision support system for interior design retains the original immersive experience of VR, and offers a systematic multiple criteria decision- making and operations research optimization method, thus, providing more complete decision-making assistance. Compared with traditional design communication, it can significantly reduce cognitive differences and improve decision-making quality and speed.

This paper aims to present a mass customization model for interior spaces of mass housing projects to provide solutions that will increase flexibility in accordance with different user needs.

The research project develops a model that generates an expert system that leads to different spatial variations. The expert system is based on the parameters that are determined depending on the findings of the field study done in the selected site. A modular system that allows different configurations is designed, and the expert system has made it possible to achieve a large number of spatial variations by means of a multi-parameter layout design. In the last phase, an interface is developed as a website that presents the spatial variations for each different user according to their response to the online questionnaire.

All the variations with the outputs obtained from the project are presented to the user through a digital interface, which functions as a website. In this sense, the model acts as a mass customization tool that brings together the needs of the inhabitants and provides specific solutions to them with all the outputs obtained from the project. The main objective of the interface is to provide the user with various interior layout alternatives and modular furniture that meet their needs.

The main originality of the research project is the development of a model that consists of different stages that works as a unique mass customization tool. The most significant specialty of the model is the constitution of an expert system in relation to the raw data obtained from the field study. This expert system generates spatial configurations by the help of the design parameters, and these parameters are mainly variables that differentiate the solutions according to the specific requirements of users in the selected site.

In large organizations, space planning relies on workgroup leaders to indicate spatial adjacency preferences. However, many factors affect workgroups’ adjacency preferences, and it is not clear how the choices are made. This paper aims to explore whether the adjacency preferences are influenced by the collaboration relationship or constrained by the organizational structure.

The authors studied a large company’s spatial adjacency planning with an in-depth analysis of its formal organizational structure and collaboration network. A sample of 183 managers was surveyed regarding groups with whom they want to be spatially adjacent and groups with whom they mostly interact. The data enabled us to test three structural factors related to adjacency preference: department affiliation, workgroup’s prestige and collaboration relation. The authors used the quadratic assignment procedure analysis to examine the correlations between network matrices.

The results suggest that department affiliation and collaboration relations are significantly correlated to adjacency preferences. The authors did not find evidence supporting the notion that a workgroup’s prestige affects the preference. Among the three factors, collaboration relation best predicts the preference, which echoes Pena et al.’s (1977) argument that space planners should look into how groups function, rather than merely following the organizational chart.

To the best of the authors’ knowledge, this research was the first to explore the choice of spatially adjacent workgroup through a detailed network analysis of the formal structure, work collaboration relations and other group-level characteristics. The findings have noteworthy cross-disciplinary implications, given that spatial proximity can be taken as a human resource management strategy to facilitate the overall interactions between workgroups.

Based on the stimuli-organism-response model and relationship marketing theory, the effect of different dimensions of Servicescape (Ambience, Cleanliness, Functionality, Spatial Layout, Employee Service Quality) on Customer Satisfaction and Behavioral Intention in hospitals during the COVID-19 pandemic are considered.

The study takes a quantitative approach, applying structural equation model using partial least square structural equation modeling to test the hypotheses. A total of 360 responses were collected using questionnaires distributed to different individuals who visited private hospitals in the past two months in India.

Contradicting previous research, this study found that among servicescape dimensions, employee service quality had the maximum influence on customer satisfaction and cleanliness does not have any significant impact on customer satisfaction as hypothesized. Mediation results show that customer satisfaction has a partial mediation effect for all servicescape dimensions except ambience, as both direct and indirect effects are significant. Importance-performance map analysis was performed on the responses collected, and it was found that employee service quality is the most important dimension affecting servicescape, followed by functionality and spatial layout. Thus, health-care institutions should focus on these factors to keep their customers satisfied.

Past studies have focused on the roles of servicescape and customer satisfaction separately. The authors have extended the literature by examining the combined effects of both servicescape and customer satisfaction. The findings from the study, therefore, help in developing a deeper understanding of the literature on the behavior intention relationship in the context of health care, as well as in service marketing.

Complex environments have a paucity of visual wayfinding information creating a strenuous situation for the new visitors. University campuses situated in the central urban areas with multi-storey structures and complex spatial layouts have poor environmental legibility. International students and visitors with diverse cultural backgrounds feel disoriented during wayfinding in these environments. The purpose of this paper is to investigate the cultural and individual differences affecting wayfinding behaviour.

An online wayfinding survey has been conducted through a questionnaire from 170 university students and visitors from Hong Kong and Pakistan. A five-point bipolar Likert scale has been used to evaluate wayfinding problems and ascribed behaviour.

The results enunciated a substantial influence of culture on the decision-making process and wayfinding behaviour. Critical differences have been documented based on the country of origin and native language. Individual-related differences (age, gender, spatial familiarity, education, etc.) were computed, where age and spatial familiarity being noted as key factors impacting the respondents’ opinion. Future exploration has been discussed for the pivotal elements regarding wayfinding information signage using computer simulations.

The investigation can be further moved towards the other complex environments with fused facilities for a better understanding of wayfinding behaviour.

The findings can be instrumental for improved access to user facilities and can reinforce the user’s trust and dependence on the institutional facility management.

In the wayfinding study, no cross-cultural (individualists vs collectivists) study has been conducted in a university campus to investigate the wayfinding difficulty and ascribed behaviour, especially when the environment is unfamiliar.

This study aims to explore the impact of spatial configuration on behavioral patterns of visitors in the ground floor of health-care spaces.

In this study, the Space Syntax analysis was used to combine visibility graph analysis and axial line analysis with empirical observation of visitors’ activities. Two types of observation methods on visitors were conducted to discover the behavioral patterns of individuals, respectively, named “gate counts” and “people following.”

The outcomes of this research revealed that the spatial arrangements of pathways, public areas, vertical circulations, entrance space, lobby, emergency department, reception desk and pharmacy have a significant influence on the way that visitors perceive the health-care environment.

The current research is limited to two aspects of effective wayfinding (configuration of health care and geometry). Future work can investigate the other potential factors coupled with the current factor as an integrated research for enhancing wayfinding and sustaining accessibility. Another limitation is that the observation results for this study had been conducted before the COVID-19 pandemic and future studies can compare these results with the current COVID-19 situation within health care environments.

A large amount of research has focused on the needs of populations in developed countries. This topic has not been investigated thoroughly by professionals in developing countries such as Iran. Accordingly, this study benefits environmental psychologists and architects by revealing the effective characteristics of legible spaces in health-care environments.