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The purpose of this study is to identify the drivers and future scenarios of Iran’s Social Security Organization.

The research is applied in terms of orientation and mixed in terms of methodology. In this research, the methods of theme analysis, root definitions, fuzzy Delphi and Cocoso were used. The theoretical population is the managers and senior experts of the social security organization, and the sampling method was done in a judgmental way. The tools of data collection were interviews and questionnaires. The interview tool was used to extract the main and subdrivers of the research and develop the scenarios.

Through theme analysis, 35 subdrivers were extracted in the form of economic, sociocultural, financial and investment, policy, marketing, environmental and legal themes. Due to the large number of subdrivers, these factors were screened with fuzzy Delphi. Eleven drivers had defuzzied coefficient higher than 0.7 and were selected for final prioritization. The final drivers were prioritized with the CoCoSo technique, and the two drivers of social security holdings governance and state of government revenues had the highest priority. Based on these two drivers, four scenarios of prosperity, resilient social security, unstable development and collapse have been developed.

Some of the suggestions of the research are: using the capacity of FinTechs and financial startups to invest the government revenues of the organization, using digital technologies such as business intelligence for more efficient decisions and developing corporate governance in the organization.

The term “social responsibility” bears different meanings among nations. Most studies on corporate social responsibility are conducted in Western countries, and literature shows a dearth of scientific research on the subject in developing countries. Meanwhile, the public sector, with its essential role in national development and social welfare, has been the focus of limited studies on social responsibility. In Iran, as a developing country, the concept of social responsibility has not yet found its rightful place inside organizations and companies. Therefore, the purpose of this paper is to design a multi-level social responsibility model in the Iranian Social Security Organization (SSO), the largest public organization in the country.

In this paper, the thematic analysis was used along with interpretive structural modeling (ISM) to design a multi-level social responsibility model in a specific context. It was a field survey with 20 open interviews. The direct relationships between variables of different levels, identified via thematic analysis and ISM, were investigated in a study population of 510 SSO stakeholders using structural equation modeling (SEM).

In the designed model, service improvement and optional and voluntary activities variables were identified in the first level; economic and financial activities in the second level; political activities and education and research variables in the third level; and finally, laws and regulations, organizational components and organizational culture variables were identified in the fourth level. The results of SEM revealed the direct influence of all lower-level variables on their higher level counterparts, except the influence of laws and regulations on political activities. Based on the results, organizational components had direct effects on education and research (ß = 0.630), and political activities (ß = 0.341), the variable of organizational culture affected education and research (ß = 0.176) and political activities (ß = 0.613), the variable of political activities affected economic and financial activities (ß = 0.633), the variable of education and research affected economic and financial activities (ß = 0.381), the variable of economic and financial activities affected service improvement (ß = 0.925) and optional and voluntarily activities (ß = 0.877) and the variable of laws and regulations affected education and research (ß = 0.151).

The research results showed that social responsibility was a dynamic and context-based phenomenon, which should be used in accordance with the Iranian organizations and national conditions. According to the results, a qualitative research plan can give new insights into social responsibility through the phenomenological constructivism approach. Policymakers could perceive the subject better and take more effective actions by identifying the activities of social responsibility at the Iranian SSO from the perspective of key stakeholders and analyzing the interplay between them.

This model is the first designed and developed at the Iranian SSO by considering the expectations of major stakeholders affecting the SSO. Another advantage of this model is the use of qualitative approaches in model development, which increased integrity of the proposed model. Dimensions of the model showed the main bottlenecks hindering the realization of SSO responsibilities. Finally, this study recommends to the empirical researchers of social responsibility to consider the institutionalized conditions of every society in their work.

The security aspects of public sector information systems are important as the respective systems are often part of critical infrastructures or deal with personal or sensitive data. A set of 53 Greek public sector organizations were investigated by means of a structured questionnaire concerning important aspects of information systems security. We present the relevant theoretical background, the methodology of our research, and an analysis of the obtained results. Greek public sector organizations have only a basic level of information system security awareness. Most care about digital data confidentiality; however, only a small percentage have developed a systematic, complete, and integrated approach towards the security of their information system, including internal audit procedures. The importance of proper training and generally the importance of the human factor for achieving high levels of information systems security is often underestimated.

The purpose of this paper is to examine the potential of cultural theory as a tool for identifying patterns in the stakeholders' perception of risk and its effect on information system (IS) risk management.

Risk management involves a number of human activities which are based on the way the various stakeholders perceive risk associated with IS assets. Cultural theory claims that risk perception within social groups and structures is predictable according to group and individual worldviews; therefore this paper examines the implications of cultural theory on IS risk management as a means for security experts to manage stakeholders perceptions.

A basic theoretical element of cultural theory is the grid/group typology, where four cultural groups with differentiating worldviews are identified. This paper presents how these worldviews affect the process of IS risk management and suggests key issues to be considered in developing strategies of risk management according to the different perceptions cultural groups have.

The findings of this research are based on theoretical analysis and are not supported by relevant empirical research. Further research is also required for incorporating the identified key issues into information security management systems (ISMS).

IS security management overlooks stakeholders' risk perception; for example, there is no scheme developed to understand and manage the perception of IS stakeholders. This paper proposes some key issues that should be taken into account when developing strategies for addressing the issue of understanding and managing the perception of IS stakeholders.

The purpose of this paper is twofold: first, it seeks to voice the concerns of educated youth in Egypt as they describe their work options and preferences. Second, it seeks to highlight the gravity of the policy gap in addressing work informality, drawing on some of the international experience in this field.

Qualitative research in the form of in-depth interviews, desk-review of policies, and descriptive statistical analysis of a recent national survey of labour in Egypt.

A large proportion of educated youth work within the realm of informality and there is a clear policy gap in addressing this issue. Contrary to what would be expected, young people value access to social security and work stability. They face systemic hurdles related to access to such benefits. Because of the legacy of guaranteed government hiring of the educated in Egypt, young people express a great appreciation of work in the government, for virtually being the only employer offering job stability and social security in the labour market.

This paper addresses a gap in the literature on youth employment in Egypt, where there is a dearth of research focusing on the lived experience of employment precariousness. The majority of studies in this field relies on statistics with little qualitative research voicing the views of this group.

Reforms are more urgent than timely to extend social security and other measures of social protection to workers within the informal economy.

The paper builds on primary data and provides insights about the way educated youth perceive their working conditions and options. The paper also provides a discussion of the social security system in Egypt, its coverage, and possible reform approaches.

The present study aims to focus on workplace learning and understanding learning as creation (Kessels, 1995, 1996, 2001; Verdonschot, 2009; Billett and Choy, 2013) to bridge the gap between education and practice addressing the complex real world issue of poverty and social exclusion in The Netherlands. When researchers and practitioners are confronted with the dynamic complexity of the real world (Mahoney and Sanchez, 2004), it becomes evident how limited the ability of researchers and managers is to fully comprehend, describe, explain and (perhaps) predict the world as it is and as it is becoming. A mission of reconnecting theory-building from the outside and theory-building from the inside requires a process of interconnected research and practice in which interactions between managers and researchers have a purposeful focus on theory-building.

The study is an example of engaged scholarship as proposed by Van de Ven and Johnson (2006) and a baseline study of a time series design from 2001-2008 comparing the effects of a “current treatment” in social work in The Netherlands at t0; explaining the collaborative design between practitioners, innovation consultants and scholars of a “new treatment”; and measuring the effects on social quality at t1.

The paper provides insight in the level of social quality of clients in a situation of poverty and social exclusion. Lessons learned from workplace learning as creation in social work practice provides input for improving work practices through training and development of social workers.

Early notions for a potential new “treatment” have clearly not been fully dealt with in this baseline study. As stated this base-line study aims at overcoming the lack of insight in the client’s life-world and open the black box to gain fresh insights. This is clearly just a first step of a much longer learning and creation process. Now that more insight in the clients life world is available, engaged researchers have proposed a new, more productive mindset of clients in a situation of poverty and social exclusion that they should not be regarded as a “granite base”, but rather as “architects and builders” of their own life–worlds, with the social services as the “main contractor” to build trust, empower by helping to explicate personal survival strategies and planning for social inclusion (Van Damme, 1999). The limited number of respondents (N = 31) in this study is a limitation of this study, and findings cannot be generalised. Findings are no more than early indications and are not representative for other populations. Further research on a larger scale and in other research settings is needed.

Implications are that design principles for a new and more participatory and socially oriented approach for workplace learning as creation should include the role of building trust in establishing relational quality between the public service organisation, other institutions and the client. First indications are that trust and empowerment may better enable clients in a situation of poverty and social exclusion to take charge of the design of their own lives and to construct and co-construct it accordingly. The role of actors from social services to build trusted relations, empower and co-construct an improved reality bear both elements of social learning, through dialogue (construct and co-construct knowledge = to know) and elements from social empowerment as part of the social quality concept (to act). Understanding the effects of the “current treatment” as input for workplace learning allows for an improved connection between practice and theory on workplace learning and social quality, thereby making a decisive contribution in closing the gap between real-world complex issues and education.

A better understanding of the aspects of social quality and social exclusion from theory and from social work practice.

The original contribution of the research is the provision of insight into the complexity of workplace learning in social work when dealing with poverty and social exclusion. The focus on both the process of learning, as well as the outcome of learning, can be considered original.

The Employee Provident Fund Organization (EPFO), established by the Government of India is one of the World's Largest Social Security Organizations. The purpose of EPFO is to ensure social security for Industrial workers and their dependents. EPFO maintains more than 15 crore accounts of its members. Traditionally EPFO had been functioning as a legacy organization, administered and managed by Indian bureaucracy. Operational processes were riddled with over emphasis on rules and regulations, but were weak on transparency, accountability, effectiveness and efficiency. The 120 EPFO offices established all over the country operated in silos. Consequently, the very purpose of social security and welfare of the industrial employees suffered, while all other stake holders enjoyed significant controlling power. Recent interventions at EPFO were focused on process reengineering and ICT enablement to make EPFO more customer-centric. The case documents the transformation of EPFO from a bureaucratic, opaque organization to a customer centric, stakeholder friendly, transparent and accountable organization through IT enabled operations.

Purpose – Is the current economic crisis affecting the quality of working conditions within organisations? More specifically, due to constrained economic times, are organisations reducing the social benefits they offer to employees? This study analyses whether the current economic downturn influences companies’ maintenance of social benefits. Social benefits are those remunerations in kind voluntarily offered by an employer beyond what is established in labour laws and collective agreements

Design/methodology/approach – In doing so, this chapter presents an analysis of the evolution of social benefits in a sample of 171 employees, comparing the situation before and during the economic crisis.

Findings – Results showed that, in general, social benefits offered by companies to their workers have been reduced due to economic recession.

Originality/value of the chapter – Understanding the topic addressed in this work is interesting for scholars, regulators, and practitioners because the diminishing of social benefits due to the economic constraints could yield negative consequences for the employees’ involvement with the firm and have a subsequent negative impact on business performance.

Practical/social implications – This work demonstrates the need to pay greater attention to indirect remuneration. This issue is intimately related to the Internal Corporate Social Responsibility of the company.

To examine the case for reforming India's current provident and pension fund governance and regulatory structures.

The paper reviews various components of India's social security system with a view to identifying reform needs in their governance and regulatory structures. It then assesses the new pension system to be supervised and regulated by the proposed Pension Fund Regulatory and Development Authority (PFRDA).

The paper finds that the current arrangements do not provide sufficient incentives for professionalism and system‐wide perspective essential to meet India's social security challenges. Urgently operationalizing the PFRDA, and modernizing the relevant laws and regulations could greatly assist in meeting India's social security challenges. Modernization of Employees Provident Fund Organization is also essential.

The analysis suggests that the need for greater professionalism and system‐wide perspective should be accorded high priority by India's provident and pension fund organizations. The analysis in the paper is quite aggregative and qualitative. This underscores the need for more robust database and greater focus on empirical evidence‐based policies in this area.

The paper will provide a better appreciation of the governance and regulatory issues involved in reforming India's provident and pension funds. It will also provide a base for other researchers to identify and undertake more detailed analysis of specific aspects such as ways to internationally benchmark administration and compliance costs of provident and pension fund organizations; achieving coordination among PFRDA, banking, insurance, and capital market regulators.