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The purpose of this study is to develop and analyse the usage status, level of satisfaction and success model of a mobile library service system in Taiwan. The research results could serve as a reference for the development, evaluation and improvement of libraries’ mobile services.

This study designed a mobile library service system and used the informational system success model to evaluate its use status and level of satisfaction and, thus, to develop a success model for a mobile library service system.

Results showed that students’ level of satisfaction with the mobile library service system had a positive correlation with the usage status indicated that the system could help them to improve their work efficiency, such as by reducing time spent searching for books and cost of obtaining electronic resources. The students also expressed a willingness to continue using the mobile library service system.

In general, the students thought that the mobile library service system could reduce the time needed to search for book-related information, but that the service quality should be improved. Therefore, this study suggests that the education and training of system service personnel should be enhanced and that easy-to-use functions be provided to promote the users’ level of satisfaction and willingness to use the system.

This study developed a mobile library service system and invited students studying in the National University of Tainan, in southern Taiwan, to be the subjects in an experiment, with a goal to evaluate the success of a model mobile library. The findings showed that the overall explanatory power (R2) of this model was 55 per cent and, thus, that the findings of this work have practical significance.

This study aims to explore whether the usability of user experience for mobile library application plays a mediating role in the relation between the success factors of information systems and net benefit.

The theoretical model of “information system success factor–user experience usability–net benefit” was constructed. A questionnaire was conducted at the Nankai University. The mediating effects of the usability of the mobile library application on information system success factors and net benefit were examined using hierarchical linear regression and structural equations.

First, the usability of user experiences is positively correlated to information quality, system quality and service quality. Second, user experience usability has a significant mediating effect on the relation between information system success factors and net benefit.

This study improves upon the DeLone and McLean model, connects the usability of user experience with the model and constructs the success factor mechanism of the mobile library application. It provides a theoretical basis for interpreting the relation between the mobile library application and users.

The purpose of this study is to analyze the factors of the mobile library users’ attitude and behavioral intention from the perspective of information ecology. The research results could serve as a reference for the improvement of the mobile library services.

A model was constructed of the mobile library users’ attitude and behavioral intention with three external variables, namely, information quality, information environment and information technology, abstracted from the theory of information ecology. The influences of the three ecological factors were explored with empirical research and structural equation model.

Results showed that information quality, information environment and information technology had positive and significant effects on users’ attitude, among which the influence coefficient of information environment was the largest. Information technology and users’ attitude had positive and significant effects on the behavioral intention of users. This new theoretical perspective for research on the users’ mobile library behavior might have a positive role in promoting the development of mobile libraries.

This study suggests that the mobile library can improve the service mode in three aspects, namely, information quality, information environment and information technology to enhance the intention to use.

A theoretical model of the mobile library users’ behavioral intention is constructed from the perspective of information ecology. It can not only provide solid theoretical guidance for research on mobile libraries but also broaden the application of information ecology theory.

This study aims to introduce a new mode of mobile library service, named “WeChat Library”, developed under the WeChat (social media platform) public service platform. The design and realization of WeChat Library is also presented with Chongqing University Library taken as the example.

This study designed a new mobile library service system, WeChat Library of Chongqing University Library, analyzed its construction cost and usage statistics and discussed the advantages of the new service mode.

Investigation results showed that 84.6 per cent of the “985” universities opened up WeChat Libraries, which signified that WeChat Library has become one of the important mobile service modes for Chinese university libraries. WeChat Library received high appreciation from the patrons; in 20 months of operation, 20.3 per cent of patrons in Chongqing University had used WeChat Library. The five most commonly used services are OPAC retrieval, items borrowed, personal center, resource discovery and announcements. WeChat Library was found to have many advantages, such as low development cost, automatic cross-platform service, adaptive screen, low acceptance cost, easier promotion, strong user viscosity, strong interactivity and real-time consulting.

The functional design and technological architecture of WeChat Library was presented with Chongqing University Library taken as the example. The technical realization of several unique services, namely, QR code access, space reservation and overdue reminders, was also demonstrated. The study will provide favorable suggestions and references for other libraries that have also launched the WeChat Library.

The mainstream service mode of mobile libraries is application for mobile terminals (APP). Although mobile services are applied extensively in China, numerous small- and medium-sized libraries are still unable to provide mobile services for patrons primarily because the investment is too high to bear for some libraries. Therefore, mobile library services urgently need a more economical model of mobile services. The most prominent advantages of WeChat Library are its low development cost and low technology threshold. WeChat Library can provide a better solution for mobile library services.

This paper aims to review the literature on mobile information services. It considers only peer-reviewed papers published in English between 2004 and 2014.

The method of systematic review was adopted to collect and analyse the relevant literature. The searches were conducted during the last week of July 2014 on different databases, and in total, 76 papers were considered after applying inclusion and exclusion criteria.

Seven themes emerged: “introducing mobile libraries”, “reporting on current trends”, “exploring users’ perceptions of libraries’ mobile services”, “presenting libraries’ mobile services”, “presenting mobile technology use in libraries”, “reporting case studies” and “reporting on evaluation of libraries’ mobile services”. It is evident that research on mobile libraries is very recent and focuses mainly on raising the Library and Information Science profession’s awareness of providing mobile information services.

This literature review focused only on peer-reviewed papers published between 2004 and 2014 in English.

This paper summarises and critically presents the relevant literature on libraries offering mobile information services. It informs libraries and librarians’ understanding of recent developments in mobile technology for the successful provision of information services.

The purpose of this paper is to construct an information ecology factor-TAM model to explore how information, people, and information environment impact mobile library users’ behavioral intention.

An empirical study based on an information ecology factor-TAM model.

The results of model test indicate that information, people, and information environment affect users’ behavioral intention to use mobile library in the information ecology environment. This paper provides a new theoretical perspective to understand users’ behavior of mobile library. It also provides practical guidelines to promote the usage of mobile library.

Internet of Things makes digital library one important channel for people to obtain information. Mobile internet makes it possible to access a variety of information anytime and anywhere. With the rapid grow of the number of mobile internet users, the usage of mobile library does not grow correspondingly. This paper explores the reasons.

The purpose of this study is to investigate the relationships between the information system success model constructs including information quality (IQ), system quality (SysQ) and service quality (ServQ) with user satisfaction (US) and intention to use (IU).

A meta-analysis approach was used to achieve the objectives. For this purpose, the PRISMA-P guideline was used, and a search strategy was designed to search in three indexing databases including Google Scholar, Scopus and LISTA.

The findings of this research revealed that IQ, SysQ and ServQ are positively related to US and IU regarding library systems. The strength of the relationship between IQ and IU, IQ and US, ServQ and US and SysQ and US was high.

This study is a unique addition to the literature, as it provides a collective and comprehensive conclusion regarding different information systems’ (ISs) success in libraries. Therefore, it fills the literature gap. The findings also work as guidelines for system developers, designers and library high-ups to consider IQ, SysQ and ServQ while designing and developing ISs for libraries.

This paper aims to present a longitudinal and visualising study using bibliometric approaches to depict the emerging trends and research hotspots within the mobile information system domain.

Publications included in the Web of Science (WoS) database for 2001–2021 are reviewed and analysed on various aspects through coauthorship, cocitation and co-occurrence analysis. The analyses are conducted using VOSViewer, a scientific visualisation software program.

Academic publications related to mobile information systems fluctuated at a low level during the initial part of the 21st century and have grown rapidly in number in the past decade. The USA and China are the leading contributors to these publications and hold dominant positions in the obtained collaboration network. Computer science, engineering and telecommunications are the top three research areas in which mainstream mobile information system research occurs. Moreover, medical informatics and health-care science services have gradually become new research hotspots.

This study provides a systematic and holistic account of the developmental landscape of the mobile information system domain. This study provides a good basis for analysing the evolution of research in mobile information systems and may serve as a potential foundation for future research.

In recent years, the ongoing development and rapid popularization of mobile devices, not only has brought new forms of lifestyle but also has boomed a wide array of service contents, allowing users to engage in entertainment, study and other daily activities, in addition to business transactions. To explore the factors that affect users' continued use of mobile app software, this paper aims to take into account the utilitarian value and privacy, as well as security factors and intends to propose an integrated research model based on the information systems success (ISS) model.

The data for this study were collected via an online survey questionnaire. A total of 190 valid responses were used to examine the hypotheses in the research model. The casual model was assessed using partial least squares techniques.

The results indicated that the three quality factors (information quality, system quality and service quality) in the ISS model significantly affected satisfaction and utilitarian value. Private and security have significant negative association with utilitarian value. The results also showed that private and security did not significantly affect satisfaction. The findings also provide some directions for further research.

The results show that user's continued use of mobile app software depends upon the perceived utilitarian value and satisfaction. The quality characteristics are the three critical factors that would affect the perceived utilitarian value and satisfaction. Compared to information quality and service quality, system quality has a higher degree of positive impact, which indicates that users are more concerned about the immediate download ability and ease-of-use provided by the system. Furthermore, the research also finds that privacy and security concerns have a negative influence on the utilitarian value, showing that in the context of task-oriented IS, the perceived risk of privacy and security during the process of using mobile app software services, will negatively affect users’ perception of utilitarian value. The insights provided by this study can help mobile app developers optimize design and marketing strategies.

This study provides a better understanding of how the factors in the theories influence the continuance usage intention of life style mobile applications.

This paper aims to identify the factors affecting continued use of digital libraries in a military context.

Semi-structured interviews with four focus groups consisting of 21 respondents, who are military education instructors and librarians, were carried out. This qualitative approach study adopted content analysis methods that were designed to contrast and make comparisons based on the participants’ responses. The valid responses were analyzed using NVivo 12 Plus.

Using semi-structured interviews, this study presents five dimensions of critical success factors generated from the analysis of the content of the qualitative data. The dimensions highlighted are as follows: perceived quality factors; perceived instrumental support; perceived ease of use; users’ expectation and users’ satisfaction; and net benefits and perceived usefulness.

This study is only focussing on military education instructors and librarians in the vicinity of four regions in Peninsular Malaysia. For practical implications, it provides an understanding of how the organization could sustain the continued use of a military-context digital library (DL).

This study makes a new practical contribution to DL information systems’ successful implementation practices in a military context. This study also serves as a guideline for the organizational stakeholders to have a better understanding of their knowledge and the digitalization environment. The findings of this study provide an understanding of how the organization could sustain the continued use of digital libraries in a military context.

This study fills the void in the literature by investigating the DL use in the context of a military setting.