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The study explores the possibility of developing a valid scale for integrated management of heritage sites to bring a holistic approach to heritage properties' conservation practices.

The study followed the exploratory sequential method. An in-depth interview was adopted for exploring indicators, and a questionnaire survey was administered for descriptive analysis.

Cultural resources conservation strategies have been analyzed from a tourist, local communities and stakeholder's perspective with local-specific indicators. The study indicates that a multi-dimensional approach that integrates tourists, local communities and other stakeholders-based indicators can be developed at the destination level for the integrated management of heritage properties. Tourist-centric, local community-specific and stakeholder-oriented approaches could act as catalysts for more pragmatic conservation practices in the local areas based on the site-specific indicators.

The study is limited to lesser-known heritage sites located in the southern provincial states of India. The technical conservation strategies on the structure and architecture are not part of the study. Theoretical implications on the study of this kind can contribute to the literature as it throws light on future studies seeking local-centric conservation and management practices of heritage sites hitherto less explored in the domain of conservation science. The scale provides insight into the appropriate form of intervention that the local communities, tourists and other stakeholders can do at the heritage sites, hence the possibility of garnering the attention of other discipline strivings towards the conservation of heritage sites and to apply along with other relevant variables. It is expected that the study might expedite the knowledge accumulation in conservation science.

The scale can be used in a similar context for the integrated management of heritage sites. The study can assist the policymakers and planners in seeking the support of stakeholders, local communities and tourists for the implementation of heritage conservation and management programs. Such a local-centric management strategy promoting responsible consumption and production could contribute to SDG 12. Further, the study can also contribute towards SDG 11.4, which calls for strengthening the effort to protect and safeguard cultural and natural heritage. This scale can be a tool for destination management organizations (DMOs) to understand the level of intervention of local communities, tourists and other stakeholders at the heritage site.

The integrated management approach of heritage conservation immensely helps the lesser-known heritage sites the world over as such structures are out of the focal point of government funding and other conservation efforts. The synergy of the integrated approach could protect lesser-known unfunded heritage sites, and thereby, the cultural reflections of the community concerned can be made available for future visitors’ consumption.

The study attempted to understand the conservation approaches for lesser-known heritage sites with the support of both demand and supply-side stakeholders. Such a collaborative approach is the first of this kind in the conservation of heritage sites in India.

The purpose of this paper is to outline the strategies, policies and tools used in the World Heritage city “Old town of Regensburg/Germany with Stadtamhof” to face specific challenges. Even in a short period of time the city set up a management system which is working with an integrated approach to deal with all World Heritage issues.

Theoretical and practical UNESCO guidelines are the framework for each World Heritage property. On the local, regional and national level there are a multitude of parameters and stakeholders that must be integrated into the management of urban World Heritage properties to ensure that they are safeguarded.

This paper makes proposals on how to implement sustainable integrated World Heritage management, giving practical examples on how to include various stakeholders.

This paper is not a comparative case study using a variety of other World Heritage sites for comparison. The individual structures and different heritage values need specific and adapted solutions in each UNESCO World Heritage site. Nevertheless some of the tools, strategies and policies described can be transferred to other historic cities. Depending on size, number of inhabitants, intensity of tourism, as well as ownership, economical environment, governance, etc., the model has to be adapted to the specific local situation.

This paper presents a novel integrated World Heritage management approach for urban World Heritage sites, describing new tools and strategies to sustainably integrate cultural heritage in the urban development.

This chapter offers a new sustainability-oriented paradigm for cultural and heritage tourism studies: an integrated approach to heritage tourism and heritage conservation based on resilience. Its extensive literature review examines resilience in a range of disciplinary areas, including heritage conservation and tourism studies. An important aim is to “make visible” often neglected parameters in the interactions among social, cultural, economic, and environmental dimensions of heritage conservation and tourism. Within the broader concept of resilience, “cultural resilience” was identified as a crucial bridge between conservation and tourism. The study argues that resilience in general and its cultural forms in particular offer a potentially valuable framework vital for an integrated approach between the two in the common pursuit to manage change and uncertainty in cultural and heritage destinations. The chapter concludes with directions for further development of sustainability-oriented paradigm studies.

The purpose of this paper is to introduce the South African Heritage Resources Information System (SAHRIS), developed by the South African Heritage Resources Agency (SAHRA) in 2011. The paper aims to describe how SAHRIS facilitates online applications for heritage approval and/or permits for developments and research, fulfils SAHRA’s mandate as a repository for a national inventory of heritage sites and objects in the country, and serves as an integrated, responsive tool for reporting heritage crimes and tracking the progress of the resultant cases. The paper also aims to explain, simply, the application processes for each of these functions.

The paper provides an explanation of the design and functions of the system and outlines how each of the content types and applications are created.

The system has improved the process of South African heritage resources management by decreasing the turnaround time for submissions to heritage authorities, raised the standards of good governance and increased public compliance with the heritage legislation.

Poor uptake of the system by provincial heritage authorities has limited the impact of the system on heritage management as practiced in South Africa.

The system, when used effectively provides an efficient service to the public, while promoting good governance, transparency, public access to information and improved compliance with the heritage legislation.

Through the creation of a single, unified platform for heritage management processes, geo-referencing of heritage sites and development areas, the provision of a national fossil sensitivity map, and the national heritage inventory, SAHRIS represents a world first in terms of proactive, integrated heritage management tools.

The purpose of this paper is to presents a conceptual framework for a value-based monitoring system that serves as the core element for heritage conservation planning of World Heritage Sites. It reports on the early stage of heritage management research within the PRECOM3OS framework, in collaboration with the University of Leuven in Belgium and the Universidad de Cuenca in Ecuador. A new management concept was developed throughout a five-year interdisciplinary and multi-actor growth process within an international setting.

The application of the preventive conservation approach to world heritage management places the concepts of authenticity and integrity at the core of the heritage monitoring system. Moreover, the monitoring system is converted into a decision support tool for intervention and maintenance planning, beyond the mere purpose of inventorying or generating alerts.

The regular update of information for condition, risks and value assessment strengths and support strategic heritage planning. The conceptual information system developed is based on an inventory system and updated through monitoring. Therefore, planners are supplied with a tool for alternative scenarios, potential prioritization of intervention, options for preventive conservation and multi-criteria support for strategic planning over time.

The monitoring system is not fully implemented in the World Heritage Site of Cuenca; however, a generic model is put forward, developed to generate a planning tool that can be applied for different heritage sites.

More specific, the integration of two concepts: the value assessment and monitoring from a preventive conservation perspective is considered an innovative contribution to the development of decision-making systems in the broader urban planning context of historic cities.

Today, preserving architectural heritage is imposed as an obligation, regardless of the type of heritage.

Heritage values are irreplaceable and priceless category of the remains of the human activities during the past, at the same time they are a category that seeks for a well prepared preservation program.

Regarding a cultural heritage preservation program developed in Bosnia and Herzegovina, it is obvious that much more must be done to preserve all traces of history as well as to manage and understand the heritage in a broader context.

The aim of this paper is to emphasize the importance of including different types of properties and urban areas, such as small scale towns, into heritage preservation and development programs. Settlement and heritage assets are subject to change in the future, but contemporary changes could be used as a driver for the development of a wide area and as a key resource for future development.

In order to recognize and distinguish the geographical setting of the Bosna River valley as a whole comprised of serial properties, two case studies, namely Tesanj and Vranduk towns settled along the Bosna River are described, focusing on the values as well as development challenges associated with small scale towns in Bosnia and Herzegovina.

Relationship between the natural and built heritage of the selected sites acknowledged by its uniqueness, authenticity and integrity could be accomplished through a HUL (Historic Urban Landscape) approach. In this paper, all necessary steps of an integrated management plan are briefly described for the proposed serial of properties, recognizing serial of properties as the only possible sustainable category for the heritage sites along the Bosna River.

The purpose of this paper is to present a “bottom-up approach” for cultural tourism management in the old city of As-Salt in Jordan. The city of As-Salt has unique historic buildings that represent Jordan’s traditional urban life; however, it is rarely promoted in the tourism map of Jordan.

This paper assessed the existing local policies and strategies dealing with the case of As-Salt, and reviewed some other international and regional case studies. The method adopted included semi-structured interviews and designated questionnaires directed to the most relevant stakeholders and visitors. The assessment process depended on “Integrated Cultural Heritage Management Approach” in order to identify the parameters that needed to be considered while planning for a sustainable management approach in the city.

The results showed many managerial problems and gaps in dealing with the core of the city as a tourist attraction. Results and recommendations mainly relied on the need for an entity to be an official umbrella to guide the relationship between heritage protection and tourism development in the city. A new scenario of tourist itineraries in the city is presented with new idea of developing cultural events and activities.

No similar prior studies were carried out in As-Salt that are tackling this subject. And it is hoped that this approach will lead and guide other similarly situated destinations as they develop plans and approaches for their cities.

Urban heritage management is motivated by the alarming rise in destruction of historic buildings; the implementation of pointless urbanization plans and uncontrolled commercial development threatening to overwhelm our historic built heritage. Hence, there is an immediate need for urban heritage planning in historic towns, especially in India where urban growth is rampant. The purpose of this paper is to examine how development in the historic temple town of Kumbakonam can be managed by using a holistic approach that preserves the town’s historic flavor, sacred traditions and built heritage.

The historic center of Kumbakonam has been surveyed and is the focus of this study. Utilizing a case study methodology, the authors made multiple field visits to document the special heritage character of the town, conducted interviews with people living in the study area and evaluated the existing policies and guidelines for development of Tamil Nadu in view of the holistic approach.

The study reinforced the belief that the historic temple town of Kumbakonam has significant urban heritage worthy of preservation. However, due to chaotic and ill-planned urban development, changing land use, intrusion of contemporary architectural styles, commercialization and the lack of strong policy guidelines for holistic management, the special heritage character of the town is threatened with continued destruction.

This research on Kumbakonam can help urban planners to develop viable heritage management programs for other historic temple towns of Tamil Nadu. The authors describe and evaluate some guidelines for retaining the social and cultural flavor as well as the built heritage of towns like Kumbakonam by taking a holistic approach.

Up to now, there has been no attempt to come up with comprehensive management guidelines for integrating the unique urban heritage characteristics of the historic temple towns of Tamil Nadu in plans for urbanization.

Although heritage sites are numerous, facility management (FM) is maybe the most important process in heritage site management systems. The similarities and differences of the sites should be considered before implementing common FM information systems that support more heritage sites with various area types. The presented classifications are collected and made primarily to support this process. Specialties of heritage sites were also observed from FM point of view. The paper attempts to identify a few groups that can be used well for FM system installations.

The paper observes the sites from several points of view. The sites are classified by heritage types, by facility planning point of view, by fragmentation and the rate of built‐in area, by human influence, by application. It offers three methods for area classification, later the computerized supporting systems are observed.

On most heritage sites FM is probably the most important management process. These cultural and natural sites are handled usually by governmental authorities and/or such organizations that can serve more sites permanently.

Since, the heritage sites are various, there might be several exceptional cases that are not collected in this paper.

The paper offers guidelines and ideas to enhance the FM system implementation on different types of heritage sites. Using these groupings, several problems can be identified early in the planning phase of such information systems.

This paper attempts to present the diversity of the objects on the heritage sites, trying to categorize them for FM purposes from more viewpoints. Most of these sites are currently not applied with efficient FM support.

Large-scale interventions are still the dominant approach in dealing with historic cities in Iran; however, during the last decade there has been a shift towards integrated and decentralised policies and a series of locally based projects were initiated across the country. Political and ideological forces, population growth as well as cultural and heritage consensus are influencing approaches towards urban conservation and heritage management constantly. This paper opens up the urban intervention approaches in the historic core of Shiraz and provides a deeper insight and better understanding of heritage management and regeneration plans in Shiraz as a representative of historic Iranian cities.

The study explains and analyses major urban transformations in Shiraz. The main approaches towards historical city core are identified and the mechanism that shaped these approaches in national and local scale is discussed. This investigation primarily uses qualitative data sources. The study relies on multiple sources of evidence which result in the reliability and validity of the investigation. Therefore, primary sources include original documents, maps and photographs published in documentation for the projects, published and unpublished materials and archives about case study city and secondary sources such as interviews with consultants and authorities as well as residents have been used.

This paper provides a more detailed explanation about several interrelated factors that affected the process of decision and policy making, planning and implementation of city centre interventions during the last two decades.

This paper anticipates consequent trends in heritage management in Shiraz and recommends further research areas. The paper can be used to develop a more practical set of recommendations for urban heritage management in Iran.