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Many hospitality organizations see the benefits of engaging in corporate social responsibility (CSR), which can take many forms. This study aims to examine one relatively unique form of CSR: hiring individuals experiencing houselessness. This research aimed to investigate the impact of hiring individuals experiencing houselessness on customers’ behavioral intentions, attitudes toward an organization and perceptions of CSR actions.

Across two experiments, this study investigated the impact of employing individuals experiencing houselessness on customers’ perceptions of the employee and organization using organizational legitimacy theory.

Results demonstrate that employees known to be houseless elicited more positive employee and organizational perceptions from the customers, mediated by CSR perceptions. In addition, the gender of the employees or the quality of the organization did not impact these findings.

Hospitality and tourism organizations should consider using available resources or tax benefits to make a deliberate effort to employ those experiencing houselessness.

Using organizational legitimacy theory, this study examines CSR perceptions as a potential explanatory mechanism between houselessness and customers’ reactions.

This paper seeks to identify and remedy a fundamental absence of psychological thinking in the current conceptual framework underpinning services for homeless people.

After describing the psychological limitations of current approaches to homelessness, an attempt is made to define what a psychologically‐minded service culture would look like and the concept of “re‐homing” is introduced. The concept of “psychologically informed environment” is explored as one important practical development in this direction. A brief case study is used to illustrate the power of re‐homing.

Findings and observations relating to the lack of psychologically‐informed practice within current approaches to homelessness and mental health are reported.

The originality of this paper lies in its identification of a clear psychological basis for limitations within the current service paradigm for homelessness people and its provision of a new and pragmatic concept of “re‐homing” based on the psychological‐mindedness that is already to be found in other aspects of human society and culture.

The purpose of this paper is to provide a thorough assessment of the current statistical sources in Spain, as well as new indicators that extend and improve the European Typology on Homelessness and Housing Exclusion (ETHOS) to better address every housing exclusion situation.

The main categories of the ETHOS typology are reviewed: definition, subcategories and the availability of data and statistical sources in Spain. The assessment of the information available is carried out by considering objective and subjective indicators. Additionally, the inclusion of new subcategories is proposed.

The strengths and weaknesses of the ETHOS model when applied in the study of housing exclusion are highlighted, and the need to have an appropriate set of indicators for measuring housing exclusion is stressed. The ETHOS typology may be the reference conceptual framework to elaborate a system of housing exclusion indicators. However, it would be necessary to extent this model in order to cover some situations of exclusion risk owing to insecure housing for economic reasons and environmental degradation, and including the subjective assessment of the people affected by these processes.

This study implements the ETHOS methodology checking the statistical information available distinguishing between objective and subjective indicators. Further, this paper shows an integrated overview of the four main ETHOS categories (rooflessness, houselessness, insecure and inadequate housing) with the four types of housing restrictions (accessibility, stability, adequacy and habitability).

In the state of Hawaii, it has been shown that certain ethnic minority groups, such as Filipinos and Pacific Islanders, suffer disproportionally high rates of cardiovascular disease, evidence that local health-care systems and governing bodies fail to equally extend the human right to health to all. This study aims to examine whether these ethnic health disparities in cardiovascular disease persist even within an already globally disadvantaged group, the houseless population of Hawaii.

A retrospective chart review of records from Hawaii Houseless Outreach and Medical Education Project clinic sites from 2016 to 2020 was performed to gather patient demographics and reported histories of type II diabetes, obesity, hyperlipidemia, hypertension and other cardiovascular disease diagnoses. Reported disease prevalence rates were compared between larger ethnic categories as well as ethnic subgroups.

Unexpectedly, the data revealed lower reported prevalence rates of most cardiometabolic diseases among the houseless compared to the general population. However, multiple ethnic health disparities were identified, including higher rates of diabetes and obesity among Native Hawaiians and other Pacific Islanders and higher rates of hypertension among Filipinos and Asians overall. The findings suggest that even within a generally disadvantaged houseless population, disparities in health outcomes persist between ethnic groups and that ethnocultural considerations are just as important in caring for this vulnerable population.

To the best of the authors’ knowledge, this is the first comprehensive study focusing on ethnic health disparities in cardiovascular disease and the structural processes that contribute to them, among a houseless population in the ethnically diverse state of Hawaii.

An understanding of the deep, intertwined roots of faith, family, nationalism, and capitalism within the United States is essential as we stand at the precipice of unprecedented global crises – climate change, economic inequality, and violence. Being raised in a devout, Evangelical Christian household provided unique insight into the political and cultural landscape of the Appalachian coal fields, where my extended family – who face persistent poverty, environmental pollution, and nonexistent support services – only expect relief from the crucible of life through death. Reflecting on the longstanding influence of the Protestant ethic (Weber, 2001/1930) and the consequences of widespread austerity-based policies (Piketty, 2014), I trace my experiences as being an insider/outsider within rural Appalachia and academia as a microcosm of the world that lies ahead, where global crises come home and local crises become planetary. Strategies to address impending global challenges demand analysis and action which extends beyond nations and national interests toward a planetary-level analysis. Specifically, planetary sociology brings a sociological analysis of the nuance and complexity of the “political, economic, organizational, and social” worlds into analysis with the, often ignored, natural worlds (Dahms, 2017). Thus, reflecting on the interconnected and interdependent levels of analysis – personal, familial, communal, national, and global – through the power of personal narratives serve as a beginning of planetary solutions.

Drawing on my own experiences at the University of California, Santa Barbara as a college professor of radical social change for 31 years who has been focused on the climate crisis for the past 10, I explore the crisis of higher education with respect to this most pressing existential challenge of the twenty-first century and propose various approaches, actions, activities, and projects for both classroom teachers and networks of educators.

These include the UC-CSU NXTerra Knowledge Action Network, the UCSB-developed nearly carbon neutral conference, and engaging students in designing and implementing systemic alternatives outside the classroom in their own communities such as Eco Vista in the 23,000-person community of Isla Vista just adjacent to UC Santa Barbara, among others.

The essay will end with a vision of a new type of university, exemplified in the world-spanning Ecoversities Alliance, and dreamed of in Transition U and Eco Vista U, two prototypes that I have been involved in co-creating with students, staff, faculty and community members in Santa Barbara, California, and in the Transition US movement.

The purpose of this chapter is to analyze the evolution in the provision of public services’ delivery, with a specific focus on housing policies. New practices are being implemented, thanks to the cooperation of the public sector, private, and nonprofit actors. Rather than just providing assistance to households with income levels falling below specific thresholds, social housing addresses the broader and more complex areas of vulnerability that affect several categories, such as single parents, young students and professionals, and temporarily unemployed people. Co-production also comes into the picture, since many social housing projects require that beneficiaries contribute to the implementation of the project itself, for example by managing the buildings and common areas or by creating communities.

The chapter will start from considerations on the emergence of new housing needs. It will then review the literature on the concept of co-production of public services and provide a definition of social housing. Then, examples of social housing will be analyzed based on specific criteria derived from the literature and the theoretical framework. The methodology is qualitative and based on descriptive case analysis.

The chapter analyzes the evolution of public housing policies by taking into account the social and economic changes that have determined greater and more complex areas for public intervention, adopting a twofold approach of partnership and collaboration between the three sectors, and of co-production of public services by directly engaging the users.

The shift in policy discourse towards individualism is affecting service provision and access, which has become increasingly conditioned on individual agency and the “deservingness” of the recipient. Gendered and intersectional experiences of homelessness and excluded populations less likely to be living on the streets remain overlooked and unaddressed. This study thus aims to uncover what drives “invisibility” in services for women experiencing multiple disadvantage and the gendered constraints the women are facing when exiting and navigating multiple disadvantage.

The paper draws on in-depth interviews with women who face severe and multiple disadvantage and their support staff. Data is also gathered through survey data and observations with a wide range of frontline service providers, as well as support notes and numerical progress data recorded by one of the service providers.

Contradicting the common assumption that people act as rational actors in their interaction with services, the author found that women’s decisions to (dis)engage may be blinded by forces of multiple disadvantage and mistrust. These are often developed as a result of systemic and gendered constraints that limit women’s capabilities and exercise of choice. Barriers in service access often amplified the personal barriers they were facing and reinforced women’s decisions to not engage with services.

The author hopes that this paper sheds light on the particular set of barriers women with multiple disadvantage face, which will be vital to reach women who face severe disadvantage and provide more effective policies, care and support.

This study gives voice to a particular hidden population: women with multiple disadvantage. It contributes to existing frameworks on agency and choice by understanding gendered barriers behind service engagement and how services themselves may be contributing to women’s invisibility.