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As the elderly population in Korea grows, sales of travel packages for elderly people are also increasing. Senior tourists should spend much time with other tourists because of the nature of package travel. Thus, the purpose of this paper is to investigate the significance of rapport with other tourists in the elderly tourist context. Specifically, the current study examined the relationship between other customer perceptions and rapport with other tourists. In addition, this study investigated the influences of rapport with other tourists on tour quality, tour satisfaction and word-of-mouth.

This paper collected data from 411 elderly tourists in Korea and conducted a structural equation modeling analysis to test nine hypotheses.

Physical appearance and suitable behavior positively affect rapport with other tourists and thus aid in increasing tour quality, tour satisfaction and word-of-mouth.

In service marketing, there is a general consensus that customers are influenced by other customers who use the same service facility because they recognize other customers as the environment of the service facility. The concept of other customer perceptions was applied to tourism marketing in this study in combination with another understudied concept, rapport. This study is one of the first, as per the authors’ knowledge, to apply those important concepts to the tourism industry in particular, although there has been a considerable body of research in the service marketing field. Consequently, the findings of this paper would be meaningful and useful for travel agencies when developing a marketing strategy to enhance rapport between tourists.

The environment of uncertainty that emerged due to COVID-19 brought the need for the creation of new policies and strategies. In this aspect, it has been observed that various recovery strategies have been adopted by policymakers. Thus, this study aimed to investigate the efforts of destinations for senior tourism and to determine the development and change in the academic studies and related strategies. The methodology was based on a literature review and examining policy documents linking senior tourism, tourism destinations, and post-COVID-19 strategies. In this vein, this study is exploratory and displays a conceptual foundation for future research.

This paper aims to examine the impact of other group members on the travel experiences of Chinese tourists participating in domestic package tours.

Based on the critical incident technique, usable responses were obtained from 253 tourists regarding the influence of other group members on their travel experiences in the same group package tour (GPT).

The results show that the travel experiences of Chinese tourists on a domestic package tour are affected by three general factors, namely, appearance, behaviors, and language of other group members.

This research mainly involves samples of young tourists. The findings may not be able to generalize to elderly tourists. Future studies may involve samples from various age cohorts.

The findings offer new insights and directions for GPT operators and tour guides to improve tourism management and tourist experiences.

This study contributes to tourism literature about customer-to-customer interaction by identifying the major categories of other customers’ characteristics or behaviors that may positively or negatively influence a GPT tourist’s travel experience.

This study enriches the existing literature by investigating the attributes of other group members that may affect the travel experiences of a domestic GPT participant. Tourism firms can formulate better strategies and staff training to enhance tourists’ travel experiences.

There is no doubt: the “Senior Citizens Market” is growing all over Europe. Thus, designing specific marketing strategies and adapting the tourist product to the prospective needs of elderly tourists are becoming more and more important.

This paper aims to present a case study investigating Chinese tourists’ perceptions of North Korea which is regarded one of the most unique tourism destinations in the world.

This exploratory study reports findings based on semi-structured interviews with 30 Chinese tourists. This study uses the cognitive-affective model to categorise destination image proposed by respondents. Data were analysed using content analysis.

The study found that the cognitive image focusses on attributes such as the country’s unique economic/political situation, unspoiled natural environment and poor infrastructure construction. Affective components centre on the friendly relationship between China and North Korea, and a comparison between North Korea’s current situation and that of China during the period of the cultural revolution.

Given the qualitative approach and exploratory nature, the results may not be generalised to the wider literature of the Chinese outbound market. This article’s theoretical contribution to destination image may be limited to Chinese cultural contexts. This study provides practical implications for promoting North Korea’s images to attract more Chinese visitors.

Cognitive-affective model, as one of the most commonly used models, was used to explore North Korea’s destination image in Chinese tourists’ eyes. In addition, this study highlights the importance of politics in influencing a country’s destination image.

这篇文章探究朝鲜作为世界上最神秘的旅游目的地之一在中国游客心目中的形象。

这个探索性研究报告的发现是基于和30位中国游客的半开放式访谈。认知情感模型被用来概括访谈对象提出的目的地形象。内容分析用来进行数据分析。

这个研究发现认知影响主要关注于国家特殊的经济、政治情况, 未受污染的自然环境和落后的基础设施建设。情感印象主要关注于中朝鲜友谊和目前的朝鲜与文化大革命时期的中国相比较。

作为探索性研究, 这篇文章的发现可能没法通用于中国出境游的市场。这篇文章的理论贡献可能局限于中国文化。这篇文章也为如何宣传朝鲜作为旅游旅游目的地来吸引中国游客提出了实际建议。

认知情感模型作为最常用的模型用来探索朝鲜在中国游客心里的目的地形象。除此之外, 这个研究强调了政治作为影响目的地形象的因素。

este documento presenta un estudio de caso que investiga las percepciones de los turistas chinos sobre Corea del Norte, considerado uno de los destinos turísticos más singulares del mundo.

este estudio exploratorio informa resultados basados en entrevistas semiestructuradas con 30 turistas chinos. Este estudio utiliza el modelo cognitivo-afectivo para clasificar la imagen de destino propuesta por los encuestados. Los datos se analizaron mediante análisis de contenido.

el estudio encontró que la imagen cognitiva se enfoca en atributos tales como la situación económica/política única del país, el entorno natural virgen y la construcción de infraestructura deficiente. Los componentes afectivos se centran en la relación amistosa entre China y Corea del Norte, y una comparación entre la situación actual de Corea del Norte y la de China durante el período de la Revolución Cultural.

de la investigación: dado el enfoque cualitativo y la naturaleza exploratoria, los resultados pueden no generalizarse a la literatura más amplia del mercado emisor chino. La contribución teórica de este artículo a la imagen de destino puede estar limitada a los contextos culturales chinos.Este estudio ofrece implicaciones prácticas para promover las imágenes de Corea del Norte para atraer a más visitantes chinos.

el modelo cognitivo-afectivo como uno de los modelos más utilizados se utilizó para explorar la imagen de destino de Corea del Norte a los ojos de los turistas chinos. Además, este estudio destaca la importancia de la política para influir en la imagen de destino de un país.

This study aims to identify intellectual structures, emerging trends and future research opportunities via a bibliometric analysis of senior tourism research from 1998 until 2017.

A detailed search of 700 core articles and 7,221 citations collated from Web-of-Science and Scopus was implemented and analyzed through CiteSpace.

The results reveal a slow increase in the amount of research, with six main areas of research. The most cited articles are mainly older. The USA has a solid leadership in publications, followed by Australia and China. The network of journals and institutions show a core peripheral structure where Tourism Management and University of Queensland are ranked first. The identification of structural holes, critical articles and the development of new emerging tendencies highlights the priorities in the senior tourism domain, pointing to new opportunities for research.

The originality of this paper consists in a temporal and dynamic analysis of the past two decades, using CiteSpace for a co-citation and co-occurrence network analysis.

老年人旅游 -科学计量学回顾 (1998-2017)

此篇论文的目的是做书目计量学分析来反应老年人旅游研究从1998到 2017, 识别他们的知识架构,新兴趋势和未来研究机会.

从Web-of-Science 和Scopus中详细搜索700 篇核心文章以及7,221 份引用并透过CiteSpace 分析

结果揭示这方面的研究有缓慢成长的趋势, 包含六个主要研究领域. 几篇最常被引用的文章大部分是历史较悠久的. 在主要出版国家上以美国出版的文章最多, 其次是澳洲和中国。期刊和发行机构的网络显现出一个主要的外围架构-Tourism Management 和昆士兰大学各为排行第一. 鉴定架构, 重要文章, 趋势发展点出老年人旅游领域的未来研究机会.

此篇论文的独创性包含过去二十年的当时性及动态性分析,运用 CiteSpace 来做文献共被引 及共现网络分析.

老年人旅游, 书目计量学, CiteSpace, Web-of science, Scopus, 文献共被引网络

Turismo Para personas mayores: una revisión cienciométrica (1998-2017)

El propósito de este documento es hacer un análisis bibliométrico que refleje la investigación turística de alto nivel desde 1998 hasta 2017, identificando su estructura intelectual, tendencias emergentes y futuras oportunidades de investigación.

se implementó y analizó a través de CiteSpace una búsqueda detallada de 700 artículos básicos y 7.221 citas recopiladas de Web-of-Science y Scopus.

Los resultados revelan un crecimiento lento de la investigación, con seis áreas principales de investigación. Los artículos más citados son principalmente antiguos. Estados Unidos tiene un sólido liderazgo en publicaciones, seguido de Australia y China. La red de revistas y instituciones muestra una estructura central donde la Gestión del Turismo y la Universidad de Queensland ocupan el primer lugar. La identificación de agujeros estructurales, artículos críticos y el desarrollo de nuevas tendencias emergentes resaltan las prioridades en el dominio turístico de alto nivel, señalando nuevas oportunidades para la investigación.

la originalidad de este articulo consiste en un análisis temporal y dinámico de las últimas dos décadas, utilizando CiteSpace para un análisis de redes de co-citaciones y co-ocurrencia.

Turistas mayors, Bibliometría, CiteSpace, Web-of science, Scopus red de co-citaciones, Red de ocurrencia conjunta, Análisis de palabras clave, Patrones, Estructura intellectual, Tendencias emergentes

The chapter addresses the issue of contemporary public space. In the urban setting, social groups form different publics that become mutually inter-visible in public spaces: relational arenas, in which it is possible to learn living with strangers, recognizing the right to the city for all people. In contemporary city, some theories argue that we would assist to the crisis of public space. Indeed, the forming of a public realm is more difficult, because social groups build separate and self-segregating routes, and urban public spaces are increasingly privatized, controlled, and reorganized to be more compatible with the global city, the city-users, and the hypermobile upper classes.

Shifting the attention to Sala Borsa (a public library in the centre of Bologna), the authors argue that the changes in the socio-spatial morphology of contemporary cities do not prevent the forming of a public arena, accessible also to the marginal groups, as the homeless. Because of its centrality, its free access, its innovative and multimedia environment, Sala Borsa is a crowded, lively, and symbolic public space. In this public library, social groups appropriate different spaces and times through the production of porous boundaries. Nevertheless, the identity of public-library-user taken once in Sala Borsa produces an inclusive regime of inter-visibility, where also homeless people are present.

This qualitative study explores how Chinese senior outbound tourists perceive support from their adult children and what kinds of support they desire.

Qualitative data were collected from semi-structured interviews with 26 participants. Transcribed interviews were analysed via thematic analysis.

This study captured the contradictory feelings of different types of Chinese senior outbound tourists (i.e. independent, neutral, and dependent) according to the degree of desire for support from their adult children. The results further identified the real desires among Chinese senior outbound tourists for children's attitudinal support, caring support, appropriate financial support, companionship, and timing support.

Since this qualitative research is based on small samples with typical social and cultural characteristics, our research results only describe an existence. Our findings provide insight into the existence of the phenomenon, rather than allowing the results to be generalized to the wider population (Gram et al., 2019).

The tourism industry could develop products to alleviate such feelings. Integrating the concept of filial piety into adult children's support for their parents' overseas travel can not only meet parents' expectations but also relieve parents' ambivalence. Destination operators and travel agencies could thus design mixed products targeting Chinese elderly parents and their adult children by providing activities for both generations. Purchasing behaviour represents a type of emotional and instrumental support for the elderly. Destination operators and travel agencies can also launch products suitable for in-depth outbound travel that cater to adult children's leisure travel while meeting the elderly's travel needs.

This study also extends both intergenerational support theory and intergenerational ambivalence theory regarding Chinese senior outbound tourists.

Discussion of international tourist flows has centred on the direction and volume of tourist traffic (Williams and Zelinsky, 1970; Crampon and Tan, 1973; Miossec, 1976), on its economic significance (Peters, 1969; Gray, 1970; Greenwood, 1975) and on its seasonality (BarOn, 1975). Little attention has been directed systematically to the composition of these flows except in terms of nationality. However on a national scale, foreign visitor profiles have been identified by various marking studies (U.S. Chambre of Commerce, 1975) and other research (Pearce, 1977). Schmitt (1968) examined demographic differences between migrants and vacationers in Hawaii and suggested that tourism and migration may be viewed as contrasting expressions of geographic mobility.

To cater to the senior tourist market, it is essential to comprehend the factors motivating and deterring them from international travel post-COVID-19. This study aims to focus on senior citizens’ destination choice intentions and aims to develop a model that prioritizes positive and negative factors leading to international travel destination choices. It uses push–pull factors, perceived travel risks (PTRs) and perceived travel constraints (PTCs).

Decision-making trial and evaluation laboratory (DEMATEL) and fuzzy technique for order of preference by similarity to ideal solution (Fuzzy TOPSIS) are two multi-criteria decision-making (MCDM) techniques used to identify connections between variables and determine their relative importance in the decision-making model.

DEMATEL found push and pull factors are “effects” while PTCs and PTRs are “causes” affecting senior citizens’ destination choices. Push factors and PTCs have a greater impact than pull factors and PTRs. Fuzzy TOPSIS highlighted “improving health and wellness” and “self-fulfillment and spirituality” as key push factors, “health safety and security quotient” as the most important pull factor, and “interpersonal constraints” as the most critical PTC. Finally, “health risks” is the top PTR.

This paper adds to the tourism literature by looking at the relationship between senior tourists’ motivation, PTRs and PTCs and showing how the subfactors affect their choice of destination rank. The data analysis techniques used in this study are also novel, having never been used before in senior tourism research. Finally, even though there is a lot of research on senior tourism, not much is known about how Indian senior tourists act. In light of this study’s findings, practical recommendations were offered to tourism stakeholders worldwide, interested in tapping into the market of Indian outbound senior tourists or repositioning product or destination offerings to take this promising market or similar markets into account.

为了成功迎合蓬勃发展的老年旅游市场, 了解激励和阻止老年人国际旅行的因素尤为重要, 尤其是在 COVID-19 之后。本研究侧重于老年人的目的地选择意向, 并基于推拉因素、感知旅行风险 (PTR) 和感知旅行限制 (PTC), 旨在开发影响老年人国际旅游目的地选择的积极和消极因素的模型。

决策试验和评估实验室 (DEMATEL), 和与理想解决方案相似度的模糊偏好顺序 (Fuzzy TOPSIS) 是两种多标准决策 (MCDM) 技术, 用于识别变量之间的联系并找出它们在决策模型中的相对重要性。

DEMATEL的结果表明, 推力和拉力因素是“影响”, 而感知旅行约束（PTC）和感知旅行风险（PTR）是影响老年人目的地选择意愿的因素中的“原因”。推动因素和 PTC 比拉动因素和 PTR 发挥更重要的作用。 Fuzzy TOPSIS分析结果表明, “改善健康”和“自我实现和精神”是推动因素下最重要的因素。此外, 目的地的“健康安全商数”是拉动因素中最重要的, “人际约束”是PTC中最重要的。最后, 研究结果表明, “健康风险”是 PTR 中最重要的。

本文通过评估旅游动机、PTR 和老年游客 PTC 之间的相互关系, 为现有的旅游文献做出了贡献。此外, 该研究展示了影响老年游客目的地选择意愿的因素中各个子因素的比较优先级。本研究中使用的数据分析技术也很新颖, 以前从未在老年人旅游研究中使用过。最后, 虽然对老年旅游有丰富的研究, 但印度老年旅游者的行为相对不为人知。研究结果向有兴趣进入印度出境老年游客市场或重新定位产品或目的地的全球旅游利益相关者提供了切实可行的建议, 以考虑这个有前景的市场或类似市场。

Para atender a un mercado turístico de la tercera edad, es esencial comprender los factores que les motivan y les disuaden de realizar viajes internacionales tras el COVID-19. Este estudio se centra en las intenciones de elección de destino de las personas mayores y pretende desarrollar un modelo que priorice los factores positivos y negativos que conducen a la elección de un destino de viaje internacional. Utiliza los factores push-pull, los riesgos de viaje percibidos (PTR) y las limitaciones de viaje percibidas (PTC).

Decision Making Trial and Evaluation Laboratory (DEMATEL) y Fuzzy Order of Preference by Similarity to Ideal Solution (Fuzzy TOPSIS) son dos técnicas de toma de decisiones multicriterio (MCDM) utilizadas para identificar las conexiones entre variables y determinar su importancia relativa en el modelo de toma de decisiones.

DEMATEL descubrió que los factores de empuje y atracción son “efectos,” mientras que las PTC y las PTR son “causas” que afectan a las elecciones de destino de las personas mayores. Los factores de empuje y los PTC tienen un mayor impacto que los factores de atracción y los PTR. El Fuzzy TOPSIS destacó la “mejora de la salud y el bienestar” y la “autorrealización y espiritualidad” como factores de empuje clave, el “cociente de seguridad y protección de la salud” como el factor de atracción más importante y las “limitaciones interpersonales” como el PTC más crítico. Por último, los “riesgos para la salud” son el principal PTR.

Este artículo se suma a la literatura turística al estudiar la relación entre la motivación de los turistas sénior, los PTR y los PTC y mostrar cómo afectan los subfactores a su elección del destino. Las técnicas de análisis de datos empleadas en este estudio también son novedosas, ya que nunca se habían utilizado en la investigación sobre el turismo senior. Por último, aunque existen muchas investigaciones sobre el turismo sénior, el comportamiento de los turistas de la tercera edad en la India es relativamente desconocido. A la luz de los resultados del estudio, se ofrecen recomendaciones prácticas a las partes interesadas en el turismo de todo el mundo, interesadas en aprovechar el mercado de los turistas senior indios emisores o en reposicionar la oferta de productos o destinos para tener en cuenta este prometedor mercado o mercados similares.