Search results

The aim of this study is to examine 15 NHS acute trusts in England that achieved high scores at all their hospitals in the first four national Patient Environment audits. No common external explanations were discernible. This paper seeks to examine whether the facilities managers responsible for the Patient Environment displayed a consistent leadership style.

Overall, six of the 15 trusts gave permission for the research to take place and a series of unstructured interviews and observations were arranged with 22 facilities managers in these trusts. Responses were transcribed and categorised through multiple iteration.

The research found common leadership and managerial behaviours, many of which could be identified from other literature. The research also identified managers deliberately devoting energy and time to creating networks of conversations. This creation of networks through managing conversation is behaviour less evident in mainstream leadership literature or in the current Department of Health and NHS leadership models.

The findings of this study offer managers (particularly those in FM and managers across NHS) a unique insight into the potential impact of leaders giving an opportunity to re‐model thinking on management and leadership and the related managerial development opportunities. It provides the leverage to move facilities management from the role of a commodity or support service, to a position as a true enabler of business.

Original research is presented in a previosuly under‐examined area. The paper illuminates how facilities management within trusts achieving high Patient Environment Action Team (PEAT) scores is led.

Sexual harassment and discrimination are continuing and chronic workplace problems (Quick & McFadyen, 2017) that affect the health, well-being and socio-economic future of victim/survivors (Blau & Winkler, 2018). Despite this, management and leadership education have been primarily addressing this workplace issue from a legal responsibility perspective and using preventative strategies such as promoting the value of equity, diversity, inclusion and belongingness and explaining the importance of safe, healthy and respectful workplaces. While the establishment of policies, human rights training and disciplinary procedures are undeniably important, rarely do business educators prepare future managers to engage with employees in trauma-informed, compassionate and respectful ways. The co-authors have used a collective restorying process to engage in co-designing a workshop for early career managers and students of management and leadership. The workshop includes iterative exploration of the language and authentic performativity of unbiased compassion while engaging in collective reflexivity. The basis of the workshop centres the research proposition that to support a claimant the manager must performatively lead with authentic compassion while using unbiased language in order to assure procedural justice while mitigating procedural trauma. Early career managers, and hence their organizations, are ill-equipped to deal with workplace investigations of sexual harassment and discrimination. By collectively exploring and practicing unbiased compassion, managers will not only be more prepared to respond to a claim of sexual harassment or discrimination, but they will also reduce employee's felt sense of procedural trauma and increase the organization's likelihood of due diligence.

The purpose of this paper is to investigate the possible common factors in 15 Acute Hospital Trusts in the UK that achieved excellent scores at all their sites in four years of national Patient Environment audits.

A desk‐based study tested for external factors, organisational commonalities or particular contractual arrangements which the sample might have in common. A second piece of work was then undertaken; an ethnographic study that examined the behaviours exhibited by 22 managers in six of the trusts. The second phase of research will be described in a separate paper.

The research found that no external, organisational or contractual commonalities could be identified as shared by the trusts that formed the Research Group. This led the researchers to ask further questions as to the management/leadership of the FM Managers who had achieved consistantly high standards of Patient Environment over the four year period.

The research reveals that the trusts which achieved high standards of Patient Environment had no shared advantage in terms of external, organisational or contract characteristics. Thus, it should be possible for all trusts to achieve consistently high standards.

This is believed to be the only study looking at influences and characteristics that are outside the FM Managers' control and impact on the FMs' ability to deliver consistantly high standards.

This paper reflects on the Sustainability Research Symposium (SRS), a long-term student-led initiative (seven years) at McGill University in Montréal, Canada, that seeks to foster interdisciplinary dialogue among students and researchers by using the sustainability sciences as a bridge concept. The purpose of this study is to explore the effectiveness of the SRS in fostering sustainability literacy.

Past participants of the SRS were invited to complete a survey to gauge the strengths and weaknesses of the symposia from a participants’ perspective. A mix of descriptive statistics and axial and thematic coding were used to analyze survey responses (n = 56). This study links theory and practice to explore the outcomes of symposia as tools for students to engage with sustainability research in university campuses.

Survey findings indicated that participants are from multiple disciplinary backgrounds and that they are often interested in sustainability research without being identified as sustainability researchers. Overall, the survey findings suggested that student-organized symposia can be effective mechanisms to enhance exposure to interdisciplinary research and to integrate sustainability sciences outside the classroom.

Despite being a one-day event, the survey findings suggest that symposia can offer an “initiation” toward interdisciplinary dialogue and around sustainability research that can have lasting impacts beyond the time frame of the event.

Although research symposia are widespread in university campuses, there is little published information on the effectiveness of student-organized symposia as vectors for sustainability literacy. This original contribution presents a case study of the effectiveness of an annual symposium at one Canadian university, organized by students from the Faculties of Science, Arts and Management.

This introductory chapter provides an explanation for and overview of this edited collection, including a brief synopsis of the themes which are developed in its chapters. Themes include the contested site of teacher preparation, whether it should take place mainly at university or in schools and whether the emphasis should be on the academic discipline of education or on the practical elements of teaching. A second theme relates to the impact of education policy on teacher preparation; in particular, the devolution of powers from the UK Parliament and Government to the Scottish Parliament and the Scottish Executive (now Scottish Government). In this devolved context a new curriculum framework covering those aged 3–18 years, called Curriculum for Excellence, was introduced in 2010 and recently a Scottish solution to teacher shortages has been to create online and distance learning routes into teaching. A third recurring theme in the book is the review of all forms of teacher education led by the former Chief Inspector of schools, Graham Donaldson. This review resulted in a seminal report, ‘Teaching Scotland's Future’, and its 50 recommendations included many related to teacher preparation and induction. This collection also shines a light on some hitherto neglected areas of teacher preparation, including the Episcopalian Teacher Training College and the preparation for English Language teachers.

This study compares the strategies and impact of six British activist groups, as documented in 1997, with data gathered on the same groups in 2000. These groups, Voice of the Listener and Viewer, Campaign for Quality Television, Deaf Broadcasting Council, Consumers Association, National Consumers Council and National Listeners and Viewers Association, attempted to build a public sphere for generating debate around and catalysing changes to broadcasting policies and programming. They were tracked in 2000 in order to identify those issues, relationships and groups that had endured. The research design provided a telescopic look at their interactions with their targets and with each other during a period of rapid technological and industry change. In a multichannel broadcasting environment where convergence and globalisation are buzzwords, activists used public relations to create a broader public forum for a wide range of significant issues with which to engage demographically, psychographically and geographically diverse publics. The ensuing media education, media advocacy and relationship building, although elite in origins, strengthened democratic discourse, thus reaffirming broadcasting’s invaluable role in civil society.

This paper aims to compare brand equity strength, i.e. the extent to which brand awareness and brand image contribute to purchase propensity, for different segments of consumers (non-users, light users and heavy users) and two different markets (soft drinks and banking, representing a repertoire and a subscription context, respectively).

This aim is pursued using a scalable customer-based brand equity (CBBE) framework, which captures how brand awareness and brand image, on a continuum of brand knowledge, underpin purchase propensity. The framework constitutes a “tool” for the analysis of brand equity strength, and it is applied, alongside a suite of empirical tests, to a large set of longitudinal consumer survey data collected from the same consumers and for both markets.

There are meaningful differences across the three consumer segments considered, especially in relation to brand image values, which are generally greater for more loyal consumers. Furthermore, the overall strength of brand equity is greater for banking brands compared to soft drinks brands.

This research highlights the practical importance of detecting and managing differences in brand equity strength across consumer segments with dissimilar brand loyalty. It also suggests that there is relatively more value in evaluating and managing the CBBE process in subscription markets, than in repertoire markets.

The contribution of this research to brand equity knowledge is twofold. It addresses concerns in relation to the need to analyze brand equity at a disaggregated level and it sheds light on inconclusive findings in relation to the generalizability of CBBE principles across different types of markets.