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1 – 10 of 109Yukti Sharma and Saravana Jaikumar
Subsistence marketplace can be characterized as a marketplace with widespread cognitive and social vulnerabilities, due to low income and low literacy levels. This may result in…
Abstract
Purpose
Subsistence marketplace can be characterized as a marketplace with widespread cognitive and social vulnerabilities, due to low income and low literacy levels. This may result in retailers exploiting the consumers. The purpose of this research paper is to develop a holistic learning program to impart marketplace intelligence to overcome these vulnerabilities of subsistence consumers.
Design/methodology/approach
Using vicious cycle approach, the authors illustrate the self-perpetuating nature of consumer vulnerabilities. The authors argue that retailers behave in an opportunistic manner and exploit the consumers. This further reinforces the vulnerabilities of subsistence consumers resulting in a vicious cycle. The authors draw insights from Sen’s capability approach and propose marketplace intelligence as a potential solution to eradicate consumers’ vulnerabilities. The authors apply Biggs’s 3Ps model to design a learning program to impart two types of marketplace intelligence – marketplace metacognition and marketplace social intelligence.
Findings
Based on a review of literature on subsistence marketplace initiatives, persuasive knowledge management and education research, the authors have devised a holistic learning program comprising an integrated learning environment (presage), problem-based approach (process) and assessment strategies for learning outcomes (product).
Originality/value
This study marks a pioneering effort toward liberating subsistence consumers from the vicious cycle of retailers’ exploitation by empowering them with marketplace intelligence. This study’s novelty lies in conceptualizing consumer vulnerabilities in the subsistence marketplace as a self-perpetuating phenomenon and subsequently designing a holistic learning program to impart intelligence toward alleviating these vulnerabilities.
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Kishore Gopalakrishna Pillai, Michael Brusco, Ronald Goldsmith and Charles Hofacker
This paper aims to introduce knowledge discrimination to consumer research. It also examines the antecedent effects of objective knowledge and confidence in knowledge on consumer…
Abstract
Purpose
This paper aims to introduce knowledge discrimination to consumer research. It also examines the antecedent effects of objective knowledge and confidence in knowledge on consumer knowledge discrimination. Research in psychology has sought to distinguish between calibration and discrimination, two related skills in probabilistic judgments. Though consumer research has sought to examine knowledge calibration, the construct of knowledge discrimination has not attracted any attention.
Design/methodology/approach
The paper reports on three studies which use a cross-sectional design using a structured questionnaire. The hypotheses are tested using regression. In addition, the paper also reports the results of an experimental study.
Findings
The paper finds that the objective knowledge has a positive effect on discrimination. But confidence in knowledge does not have a consistent effect on discrimination. The paper also finds that feedback improves discrimination.
Research limitations/implications
The study adds a new dimension to the examination of metaknowledge and metacognitions in the consumer domain.
Practical implications
The study suggests some ways in which companies/government agencies can improve consumer knowledge discrimination.
Social implications
Knowledge discrimination is expected to reduce consumer vulnerability and enhance consumer competence.
Originality/value
This is the first study to examine knowledge discrimination in the consumer domain. Prior research has observed that there could be a trade-off between calibration and discrimination. Hence, the study of knowledge discrimination can inform the study of knowledge calibration.
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Philippe Odou and Pauline de Pechpeyrou
The purpose of this paper is to offer a new perspective on resistance and anti‐consumption literature by relating it to consumer cynicism.
Abstract
Purpose
The purpose of this paper is to offer a new perspective on resistance and anti‐consumption literature by relating it to consumer cynicism.
Design/methodology/approach
The paper proceeds to a conceptual deconstruction of consumer cynicism by comparing the contemporary meaning of the term with the original signification of cynicism, contrasting the psychological approach with the philosophical one. This perspective sheds light on disparate forms of consumer cynicism found in previous research.
Findings
Four different figures of consumption related to cynicism were distinguished in this paper. Defensive cynicism and offensive cynicism are psychological tools used to neutralize persuasion attempts or divert marketing techniques. Subversive cynicism and ethical cynicism, which are reminiscences of cynicism in Ancient Greece, challenge the consumerist ideology and even propose an alternative ethics.
Originality/value
Prior research on consumer cynicism has focused on the defensive psychological dimension of the concept, limiting it to a coping device for deceived consumers. Three other facets have been explored in this paper and provide a broader framework that can account for the disparate manifestations observed in the resistance and anti‐consumption literature. This new conceptualization of consumer cynicism could also explain why consumers' disappointment with private consumption does not always lead to public involvement.
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This article explores how the commentary of intermediaries – third-party entities that do not have direct economic stakes in the sales of goods – can contribute to the creation of…
Abstract
This article explores how the commentary of intermediaries – third-party entities that do not have direct economic stakes in the sales of goods – can contribute to the creation of new market categories comprising preexisting but neglected and undervalued goods. Specifically, I study how the Sundance Institute facilitated the creation of a market for independent cinema in the United States, suggesting that intermediaries create market categories by defining boundaries, generating criteria of evaluation, and setting standards for measuring and establishing hierarchies of quality, which help audiences understand and value the category. The study, thus, adds nuance to our understanding of markets and categories.
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Fabian Göbel, Anton Meyer, B. Ramaseshan and Silke Bartsch
The purpose of this paper is to contribute to marketing communications literature by exploring consumer responses to covert advertising (CA) in a social media context.
Abstract
Purpose
The purpose of this paper is to contribute to marketing communications literature by exploring consumer responses to covert advertising (CA) in a social media context.
Design/methodology/approach
The persuasion knowledge model was used to explore the impact of CA on brand evaluations. A factorial design experiment was conducted in a social media context (YouTube).
Findings
The results of the study show that triggering knowledge about CA changes the way consumers respond to unfamiliar brands that use such tactics. This implies that for unfamiliar brands, with future development of persuasion knowledge, CA in social media will not only be ineffective but also detrimental with damaging effects on the brand.
Research limitations/implications
An important contribution of this study lies in the application of the persuasion knowledge model to social media context.
Practical implications
The results indicate that firms should desist from covert product and brand communications in social media contexts, and instead employ disclosed brand communications.
Originality/value
Given that the effects of CA have not been investigated in an online context, this study makes a unique contribution to brand communications research by providing valuable insights and better understanding of the effects of CA in social media, specifically YouTube.
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Susie Pryor and Sanford Grossbart
This article seeks to demonstrate how sociological perspectives and ethnographic methods provide insights into extraeconomic and suprafirm factors that may contribute to the…
Abstract
Purpose
This article seeks to demonstrate how sociological perspectives and ethnographic methods provide insights into extraeconomic and suprafirm factors that may contribute to the functioning and character of downtown business districts. The study is intended to suggest directions for future research, rather than provide a definitive test of specific propositions.
Design/methodology/approach
A long‐term field investigation of a Midwestern American Main Street is presented in an extended case study format. Participant observation, depth and field interviews, and secondary data collection are the primary methods employed.
Findings
The findings suggest three dialectics that reflect extraeconomic dimensions underlying vital Main Streets. These include continua regarding the structure, function, and festive nature of marketplace activities. In this study, relatively few marketplace activities were commercial functions. Moreover, most were co‐produced by consumers and marketers. The extent of co‐production may contribute to the functioning and character of this vibrant downtown business district.
Research limitations/implications
This study was designed foster future research regarding the downtown business district as an historical sociocommercial entity. However, it does not test specific hypotheses.
Practical implications
This article should interest retailers, rural economists, city planners, and economic development agencies due to its focus on sociocommercial aspects of small city commercial centers.
Originality/value
The article highlights the extraeconomic importance of downtown business districts. It presents a case study of a successful Main Street, in contrast with studies that focus on the geographic, economic, and competitive factors related to failed or failing Main Streets.
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