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The UK Public Library Service has been in the news lately, but for all the wrong reasons. The service offered to customers/users has been steadily declining in recent years as local politicians view libraries as a "soft" option as regards budget cuts. This decline in funding is seen as being responsible for poor service levels and declining book stocks. Central Government aims to halt this decline by introducing another set of performance indicators against which libraries will be judged. However, their success will depend on what is happening at local level. This paper examines the decline in library services and its impact on users. It looks at the role of libraries in the community and offers ways for libraries to improve their product‐service bundle. It further highlights the need for library services to be fairly and properly funded if their role in the community is to be maintained and service levels improved.

A research study was formed in the Spring of 1991 to survey the perceptions of Ministry of Foreign Affairs (MFA) employees in Saudi Arabia concerning their needs and their attitudes regarding library services. The problem of this study was the lack of knowledge about user satisfaction with the library services which are provided at the library of the MFA in Saudi Arabia. The purposes of the study were two‐fold: (1) to measure, evaluate, and analyze user satisfaction with the library services provided at the MFA Library for the employees; and (2) to develop a model for evaluation of all governmental libraries in Saudi Arabia. The data gathering instrument of this study was distributed to 425 employees from the MFA in Saudi Arabia. Usable questionnaires were returned by 280 or 65.88 percent of the participants and were analyzed using the Statistical Package for the Social Sciences. The results of the survey showed that the more education an employee had, the more dissatisfied the employee was with the library's services. Significant differences were also found depending on the rank of the employee, the employee's age, the nationality of the employee, and the number of years the employee had worked at the Ministry of Foreign Affairs. The most serious problem was the lack of space and adequate funding.

Discusses nine areas for action in relation to improving services in libraries to ethnic minorities and heightening multiculturalism in libraries. Reviews the literature relating to these areas and considers some of the issues involved in implementing changes. Looks at some of the areas in which race relations can be improved through better organization of the various stock arrangements of reading matter and the employment of local ethnic/black librarian staff in front line positions.

With the technological innovation dominating higher education, the university libraries, as physical spaces, continue to play a crucial role in connecting students with knowledge. The emergence of the “Learning Commons” serves as a catalyst in the design of library spaces, renewing libraries’ roles and missions and making them popular to Millennials for new reasons. This study aims to record Greek librarians' views on the current situation in Greek academic libraries regarding physical space design, services provided and the existence of the “Learning Commons” model characteristics.

This study was conducted through an online survey structured questionnaire (closed-ended, five-point Likert scale, multiple-choice and statements questions). This study population comprised librarians working in 37 academic institutions and colleges. The collected data were subjected to descriptive statistical analysis. The research questions were answered using variables creation and the tests, t-test, ANOVA and Kruskal–Wallis. The groups of questions were tested for their reliability using the Cronbach's alpha coefficient.

In total, 186 librarians responded to this study. The responses revealed that participants were willing and ready to accept and support a different approach to academic library physical spaces use, according to the shared learning spaces model. However, this requires changes in the organization's vision, further growth and evolution. Although recently most Greek academic libraries have made significant progress in developing their services to function as information and digital hubs, they do not function as learning collaborative hubs, since the “Learning Commons” model is not reflected in their buildings.

The creation of new academic libraries according to the “common” model is a rapidly evolving issue that affects Greek libraries. This paper highlights the characteristics of libraries that should be adopted in the modern era, the new roles of academic librarians and the importance of an appropriate design of the physical space to achieve optimal learning outcomes. At the same time, this paper is one of the few that illustrates librarians', and not users', perceptions of these changes. This paper is a good research example, and the methodology for measuring this type of context could be used by other future research approaches in other countries.

Describes the reasons behind the establishment of the Clearwater Public Library Web site. Looks at the design considerations used together with who end user would be. Covers the concept of service to everyone and impact this has on the choice of methods. Discusses technical aspects such as access speed and graphics. Outlines the criteria used to evaluate success and the dilemmas over what content to include. Concludes with the challenges met and future development.

THhe value of current awareness services has long been recognized, and the possible forms of such tools are well documented. However, little attempt has been made to study the role and exploitation of these techniques in libraries and information units. Questions such as: which current awareness services are most popular?, is the most appropriate dissemination method dependent on the sector of librarianship?, how significant a part of a libary's activities are current awareness services? and, how do they fit into the day‐to‐day routine of the library?, remain unanswered.

Web‐OPACs not only offer simplified access to library holdings for end‐users but also enable librarians to add value to their catalogue data. One feature which has become almost a standard for new library software is including links to full‐text or multimedia documents corresponding to a particular citation. Other features which have not yet become common but will soon do so include: links to publishers, links to corporate sources, and links to journal titles. The latter usually provide tables of contents, and sometimes also offer direct access to full‐text documents for subscribers. Online database providers have acknowledged these new possibilities, librarians soon will. So when migrating library software to new products or new releases, such issues should be observed.

The main objective of this paper is to review work on the usability and impact of digital libraries.

Work on the usability and impact of digital libraries is reviewed. Specific studies on the usability and impact of digital libraries in specific domains are also discussed in order to identify general and specific usability and impact measures.

The usability studies reviewed in this paper show that a number of approaches have been used to assess usability. In addition to the technical aspects of digital library design (e.g. architecture, interfaces and search tools), there are a number of usability issues such as globalisation, localisation, language, culture issues, content and human information behaviour. Digital libraries should, however, be evaluated primarily with respect to their target users, applications and contexts.

Although a digital library evaluation study may have several objectives, ranging from the evaluation of its design and architecture to the evaluation of its usability and its impact on the target users, this paper focuses on usability and impact.

This paper provides insights into the state‐of‐the art in relation to the usability and impact of digital libraries.

Reports on management issues arising when authorities decide to close public library service points. The data come from two British Library funded projects. The first used a questionnaire survey of all local authorities in England and Wales to reveal the extent of reductions in access, followed by “before and after” studies of users affected. The second study investigated what authorities had learned from their experience of closing libraries. Twenty authorities that had closed libraries for financial reasons were surveyed and senior managers interviewed in ten of these. The study concludes that there are no criteria which can justify closure to library users. Consultation is often minimal due primarily to the short budget timescales. The process of closing libraries can be traumatic, the public backlash often deterring local politicians from agreeing to further cuts. A key issue in preventing the closure of libraries is the way authorities conventionally measure their success. Authorities need to recognise that the local library has a wide‐ranging social value, besides being a source of reading material. That value is identified by the research.