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The purpose of this paper is to explore the challenges, interplay and potential directions for future service research to address the first three Sustainable Development Goals (SDGs) of no poverty, zero hunger and good health and well-being.

This commentary examines how service research has addressed these SDGs in the literature, and through the development of a theory of change, the authors propose an agenda for service research going beyond serving, to enabling and transforming service systems, expanding the current focus on individual to community and population well-being through promotion and prevention.

Service research has increasingly advocated human-centered approaches but requires a shift towards an all of humanity perspective. Individual and collective well-being have gained attention in service research, emphasizing the importance of considering collective well-being.

The commentary underscores the need for a comprehensive approach to develop services that contribute to the well-being of the human species. It calls for research that transcends dyadic interactions, considers systemic dynamics and broadens the focus from individual to collective and population well-being.

This paper discusses important societal issues of poverty, hunger and good health and well-being and the need for integrated and ecosystem approaches to develop equitable and sustainable solutions for collective well-being.

While SDGs 1, 2 and 3 address individual goals, they collectively underpin the well-being of communities and societies.

The purpose of this paper is to position well-being as a necessary component of the productivity debate and highlights the need for a deeper understanding of the nature of such a link. It first considers productivity at the national level in order to show how this affects both the climate and the economic policies within which organisations operate.

The paper presents an overview of current research and practice in the area. It treats the organisation as the primary level of analysis, and before highlights some of the apparent challenges in conceptualising well-being.

The importance of well-being is rising up national and employer agendas. Organisations need people to perform at their best in a sustainable way. The paper argues that an organisation with well-being at its core will reap productivity gains. It supports the view in the literature that improvements at national level can only be made on the back of sophisticated strategies across numerous organisations. However, for this to happen shared actions and understanding of these challenges has first to be created and acted upon across institutions and organisations. There are notable costs of poor well-being to productivity, and identifiable benefits of promoting and supporting employee well-being for productivity.

There is a clear practice implementation gap. Some organisations are embracing the opportunities to invest in their staff, but those who make employee well-being a business priority and a fundamental part of how the organisation operates are in the minority. There is also an ongoing challenge of measuring the impact of well-being programmes which can inform ROI assessments and enable organisations to demonstrate the business benefits of employee well-being.

There remain many unanswered questions about both the nature of the link between well-being and productivity and the economic impact of an association. This paper sparks further interest in expanding the understanding of the well-being and productivity link or peripheral issues.

Promoting positive mental health is increasingly being encouraged as the focus of research and policies on the mental health of construction personnel. Most measures of mental health, however, typically use negative indicators such as depression and anxiety and are not specifically developed for the construction workforce, especially those with a Global South background. These limitations have made it challenging to measure construction personnel’s positive mental health. The purpose of this study was, therefore, to develop a scale for measuring the positive mental health of construction personnel with a Global South background.

Guided by Keyes’ two-continua model of mental health, the study objectives were addressed through a mixed-methods study using the case of Ghana. Qualitative data collected from eight key stakeholder groups using 16 interviews and two rounds of focus group discussions were analysed thematically. Quantitative data were obtained through a survey of 425 construction personnel and analysed using confirmatory factor analysis and correlation analysis.

Thematic analysis revealed a four-dimensional structure of positive mental health, namely, emotional, psychological, social and spiritual. Confirmatory factor analysis and correlation analysis of the results indicated good instrument validity and reliability.

Existing measures of positive mental health are based on a three-dimensional model, i.e. emotional, social and psychological well-being. By including spiritual well-being, this study proposes a four-dimensional measurement model as a more comprehensive and promising measure to use in surveys of positive mental health among the construction workforce, especially those with a Global South background, and to develop suitable interventions for them.

The construction industry has high rates of work-related ill health. Whilst there have been more recent calls for a “health like safety” narrative within the industry, health has still predominantly been viewed via health risks rather than a more holistic conceptualisation of health and well-being. The workplace is viewed as a fruitful site for health promotion work, yet we know little about the possibilities and promise of health promotion within the construction industry. The paper aims to discuss these issues.

This paper explores the views of stakeholders with health-related roles and responsibilities within the UK construction industry. From the 21 semi-structured qualitative interviews, thematic analysis was conducted and two key themes emerged: the construction industry as anti-health promoting and understanding industry-specific health issues.

The construction industry faces significant constraint in attempting to promote better health and well-being due to its makeup, yet the health and well-being issues of the industry notably stress, and early retirement are major issues for both the industry and individuals.

The authors argue that only through understanding the structural constraints of the industry in this way can the possibilities and potentials for undertaking health promotion work be fully embedded within the industry in order to help create meaningful change for both employees and the industry as a whole.

This paper offers insight into the challenges that exist within construction for promoting positive employee health and well-being and takes an in-depth approach to exploring why health promotion may not be occurring within the industry.

The global ageing population places increased demands on the professional caregiver workforce. Literature reveals that although many in this workforce experience stress and fatigue, they also experience high levels of work satisfaction. These findings seem contradictory and therefore warrant further qualitative exploration. The purpose of this paper is to explore how professional caregivers describe their health and well-being and to understand the interplay of work and life on health and well-being.

Data were collected via semi-structured individual or group interviews with 31 professional caregivers from in-home or residential care situations in three geographic locations across NZ and analysed for themes. The general inductive approach was used for data analysis.

The authors present two themes: “A holistic interpretation of health” discusses caregivers’ perceptions of the meaning of health and well-being. Three interrelated sub-themes (“Fulfilment of an inherent nature”, “Obligation to look after oneself”, and “Risk management”) reflect the interplay of factors which influence health and well-being as a caregiver and make up the second theme of “Being in tune”. If balance was not achieved, caregivers recognised this as a risk to their health and well-being, especially to their psychological health, and considered leaving the profession.

The authors identified that caregivers considered health and well-being from a holistic perspective. They had insight into factors influencing their health. Despite high levels of stress, there was an overall positive perception of health and well-being that appears due in part to participating in a profession that fulfils an inherent nature. Collaborative problem solving between management and workforce, alongside recognising and affirming the unique skills of this workforce may help to empower caregiver resilience.

This paper examines the under-investigated well-being outcomes of literary festival attendance. It is an exploratory study into how a festival contributes to attendees' overall well-being. Drawing from the literature on well-being and festival studies, this paper seeks to understand the well-being dimensions generated by festival attendance and the factors that promote attendees' health and well-being.

This exploratory study adopts an inductive and interpretivist approach. Observations, 45 on-site interviews and 17 follow-up interviews were undertaken at one literary festival in Ireland. Thematic analysis was used to analyse data and identify key themes.

The findings reveal that attendees perceived a sense of well-being that included five interconnected dimensions: social, mental, emotional, spiritual and physical. Results also show that five factors generated attendees' overall well-being: festival programme, social environment, place, weather conditions and attendees' background.

This paper presents a new comprehensive model that shows that festival attendance has the potential to generate five interconnected dimensions of attendees' well-being. The model also captures the five main factors that can promote attendees' health and well-being. The model is proposed to guide further research on attendees' overall well-being is associated with festival attendance.

The pandemic has not only disturbed the economies but also eventually affected the way we think, act, or behave. The impacts had been so deep that the way the whole generation was living is completely changed. The impacts are not just physical, but the world is now more concerned about the mental and psychological impacts also. In this chapter the authors focus on spirituality, yoga, and meditation as strategies for well-being which have qualitative dimensions and are the basis of rich traditional lives. The qualitative analysis of the content on social media has been used as the base.

‘Subjective well-being comprises of people's emotional responses, domain satisfactions, and global judgements of life satisfaction’ (Diener et al., 1999). The health-related Sustainable Development Goal (SDG-3) aims to ensure ‘good health and well-being’ for all, over the globe. The World Happiness Report (2022) reported a highly significant relation between the SDG-3 and the subjective well-being scores and hence for the improvement of citizen well-being suggested for a holistic approach to economic development. The present chapter examines the impact of global economic crisis 2008–09 on the subjective well-being using time series data for six selected countries for the time period 2004–2019. Considering the crisis as an ‘intervention’, this chapter performs interrupted time series analysis for single- and multiple-group (country) comparisons. The single group analysis finds that in the immediate year of crisis, there appeared to be significant decrease in subjective well-being, followed by a significant decrease in the annual trend subjective well-being relative to pre-crisis for most of the countries. In case of multiple group analysis, the regression results reveal that initial mean level difference between any country and remaining countries was significant for most of the countries. The difference in the subjective well-being trend between a particular country and remaining countries after initiation of the crisis compared to pre-crisis period has appeared to be significantly negative for all the countries considered in the analysis.

The purpose of this paper was to examine the issues related to the ability of the tourism sector in Tobago to contribute towards the health and well-being of the nation in support of the sustainable development goal from the perspective of the tourism providers.

Qualitative research methodology using semi-structured interviews was used to collect data from 29 tourism providers in Tobago. The sociological perspective of symbolic interactionism guided the study with a grounded theory approach for data analysis.

The results revealed that the dominant themes that came out of the study were issues related to the process of knowledge acquisition, social production of vulnerability, controversies and challenges and collective capacity action that articulated the connection between the tourism sector in Tobago and health and well-being as a sustainable development goal. The study recommended the creation of a formal platform for discussion and knowledge sharing, support for key tourism providers involved in health and wellness activities, infrastructure development and the creation of a reporting mechanism that would facilitate the framing of the sustainability strategy for the tourism sector in Tobago.

The paper contributed to the ongoing discourse on tourism and sustainable development with special emphasis on tourism contributing to realizing the health and well-being as a sustainable development goal for Tobago.

The findings provided the original views of tourism providers based on their experiences, feelings and opinions concerning the tourism sector in Tobago and its ability to contribute to health and well-being as a sustainable development goal by 2030.

This paper aims to provide an empirical investigation into the mediating role of high-performance work systems (HPWS) on health harm (HH). The study also examines the negative moderated role of workplace well-being (WW) and its indirect effect on work intensification (WI) and HH. The paper highlights the implications of the HH on individuals, organizations, families and societies and recognizes the need for sustainable human resource management (HRM) practices that drive employee well-being, thereby reducing the HH. More importantly, the study extends the understanding of sustainable goals through sustainable HRM.

Data was collected using four established scales. The data collected from 324 executives were analyzed using the SPSS 25.0 Version and AMOS 21.0.

The study results confirmed that WW practices reduce the adverse effects arising out of HPWS and WI. The results proved that WI is positively related to HH, and that WW moderates the relationship between HPWS and HH such that HPWS is more positively associated with HH when the WW is low compared to when WW is high.

The data were collected from executives working in Information Technology (IT) organizations in India. The findings and the implications may not be generalized to other industries, as the data is collected from IT professionals.

The study highlights the need for organizations to develop sustainable HRM practices to minimize the HH of work. Organizations should implement well-being interventions and develop activities that promote an individual’s mental and physical well-being alongside limiting work intensity.

HRM Literature reveals the positive effect of HPWS that it engages employees to achieve a competitive advantage to the firm. However, this study examines and empirically proves the negative impact of HPWS on employee health and well-being.