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This paper reports the results of a three-year-long research on business relationships, relying on qualitative data gathered through multiple-case study research of four focal companies operating in Australia. The industry settings are as follows: steel construction, vegetable oils trading, aluminum and steel can manufacture, and imaging solutions. The research analyzes two main aspects of relationships: structure and process. This paper deals with structure describing it by the most desired features of intercompany relationships for each focal company. The primary research data have been coded drawing on extant research into business relationships. The main outcome of this part of the research is a five construct model composed by trust, commitment, bonds, distance, and information sharing that accounts for all informants’ utterances about relationship structure.

This paper aims to focus on the changing nature of quality assurance systems within the sixth form college sector.

Ten sixth form colleges were surveyed across England and staff from varying levels within college hierarchies questioned about how quality assurance systems were implemented. Research involved interviews and questionnaires to staff, as well as documentary research.

The main finding was that there is no single model of quality management system within the sixth form colleges sector and that the clearest differences in practice are between the colleges in the north and south of England which may suggest different organisational cultures in play.

This paper was limited by the relatively small sample size – ten from 94 sixth form colleges. However, it does provide a foundation for further research and a basis upon which to debate whether the sixth form college sector should aim for a standardised model of quality assurance.

Insufficient research is undertaken into the work of sixth form colleges compared to the school and general further education sectors. This paper provides an insight into an under‐researched area.

The purpose of this paper is to improve the performance and quality of Ti-6Al-4V fabricated by laser powder bed fusion.

Single-track experiments were conducted during the fabrication process to obtain the single tracks with excellent wettability to narrow the process parameter window. The effects of process parameters on the build surface, cross-section, relative density, defects, surface roughness, microstructure and mechanical properties of the parts were analyzed through multilayer fabrication experiments and surface optimization experiments.

The point distance has the greatest influence on the build surface of the fabricated parts, and the unmelted defects can be eliminated when the point distance is 35 µm. The relative density of the fabricated parts decreased with the increase of the point distance, and the hatch spacing has different characteristics with respect to the relative density of the fabricated parts under different laser powers. It was observed that the most of experimental groups with higher relative densities than 99%, and the highest density could reach 99.99%. The surface roughness can be reduced to less than 10 µm through remelting optimization.

The research results can provide theoretical support for scientific researchers and data support for engineers.

Communication quality is repeatedly listed among the top success factors to consider when implementing an ERP system. Analysis shows its role is more complex. It helps some aspect of success but has no influence on others. The aim of this paper is to conduct a case study to determine the role of communication quality in the success of an ERP project implementation.

A case study was conducted to determine the role of communication quality in the success of an ERP project implementation.

Results suggest that different aspects of communication quality impact different dimensions of project success. Some dimensions of project success did not seem influenced by communication quality. Results also show that, for the dimensions of project success that are influenced by communication quality, the form might be as important as the content of communication.

The literature may be repeating an “accepted truth” without actually testing it. The evaluation of the regularity of the patterns observed will require additional observations. Also, the reasons behind the association between the communication quality attributes and the different components of success will need to be further investigated.

For managers, the findings highlight that communication is not a silver bullet when conducting ERP projects. Managers should also be aware that the form of the communication efforts will likely have as much impact as the content of the communication process. The results specially emphasized the importance of openness in communication.

The study considers nine dimensions of communication quality. By examining the separate effects of the communication content and form on the components of ERP project success, the paper provides a deeper understanding of the role of communication in the implementation of ERP systems.

Examines the involvement of all levels of employees in Hong Kong and China companies for ISO 9000 registration and maintenance. For convenience, the employee levels are divided into management, supervision, staff and operator level categories. The extent and the nature of involvement among these four levels of employees are studied and an appropriate employee strategy for ISO 9000 registration and maintenance is formulated. Based on the literature review, and the analysis of case studies and personal interviews that are conducted for selected Hong Kong and China ISO 9001/2 certified companies, we have formulated an employee involvement strategy to establish, implement and maintain the ISO 9000 based quality system. Then a questionnaire survey is conducted and the survey data are analyzed to validate and revise the strategy formulated earlier.

Governmental institutions must cooperate with other organizations across institutional boundaries to achieve high-quality service offerings. The required cooperation may lead to complex networks, including several of the thousands of public administrations in the many federal layers of a single country. This paper aims to address the key challenge of the proper management of the information exchange between networked actors, which is generally conducted by means of forms.

Following the design science research paradigm, this research develops a method that assists in the design and maintenance of forms in public administrations.

Discussions in the project’s focus groups add evidence to the researchers’ expectation that the method developed in this study improves the quality of forms while reducing the effort required for their design and maintenance.

This paper includes an evaluation of the approach based on qualitative feedback from the project’s stakeholders, although the implementation of the workflows and procedures is subject to future work that evaluates the approach in a variety of practical settings.

The method developed in this paper allows public administrations and legislative authorities to design and manage forms in a cooperative way. Software developers can assume the existence of information structures. The approach extends the BOMOS standardization framework to the operational level.

The main contribution of this paper is the development of a novel method that will change how information exchange is managed in public administrations.

This paper examines the diffusion of a multinational bank’s quality initiative across functional and geographic boundaries. It demonstrates substantial regional differences in the volume and institutionalization of TQM activities, with slow development and little staying power in the U.S. and rapid expansion in Asia and Latin America. Event history analysis of quality team formation demonstrates that positive feedback occurs primarily within business divisions operating within national boundaries.

As an advanced manufacturing method, additive manufacturing (AM) technology provides new possibilities for efficient production and design of parts. However, with the continuous expansion of the application of AM materials, subtractive processing has become one of the necessary steps to improve the accuracy and performance of parts. In this paper, the processing process of AM materials is discussed in depth, and the surface integrity problem caused by it is discussed.

Firstly, we listed and analyzed the characterization parameters of metal surface integrity and its influence on the performance of parts and then introduced the application of integrated processing of metal adding and subtracting materials and the influence of different processing forms on the surface integrity of parts. The surface of the trial-cut material is detected and analyzed, and the surface of the integrated processing of adding and subtracting materials is compared with that of the pure processing of reducing materials, so that the corresponding conclusions are obtained.

In this process, we also found some surface integrity problems, such as knife marks, residual stress and thermal effects. These problems may have a potential negative impact on the performance of the final parts. In processing, we can try to use other integrated processing technologies of adding and subtracting materials, try to combine various integrated processing technologies of adding and subtracting materials, or consider exploring more efficient AM technology to improve processing efficiency. We can also consider adopting production process optimization measures to reduce the processing cost of adding and subtracting materials.

With the gradual improvement of the requirements for the surface quality of parts in the production process and the in-depth implementation of sustainable manufacturing, the demand for integrated processing of metal addition and subtraction materials is likely to continue to grow in the future. By deeply understanding and studying the problems of material reduction and surface integrity of AM materials, we can better meet the challenges in the manufacturing process and improve the quality and performance of parts. This research is very important for promoting the development of manufacturing technology and achieving success in practical application.

A conceptual framework is proposed that investigates the effects of customer satisfaction, service quality, and value on perceptions of corporate image and customer loyalty towards the service firm. To test the framework, structural equation modelling techniques are applied to data collected from 1,224 customers in the banking services industry. The results of the study indicate that satisfaction and service quality are positively related to value and that quality exerts a stronger influence on value than satisfaction. The findings also show that customers receiving higher levels of service quality will form a favourable image of the banking institution. In addition, value is found to positively impact on image, suggesting that the banking institution should have a strong image when customers believe they are getting high value. Similarly, customer satisfaction and image perceptions are found to impact on service loyalty with satisfaction having a greater influence on loyalty than image. The managerial and research implications of the reported study are discussed.

The purpose of this paper is to articulate criteria for assessing the quality of lesson and learning studies as forms of practice-based educational action research that are grounded in the practical experience of those engaged in such research.

The paper explores the implications of Stake and Schwandt’s distinction between quality as measured and quality as experienced for assessing lesson and learning studies in higher education contexts, where “standards templates” are increasingly used to measure “quality”. Such templates it is claimed distance research from the action context of teachers’ work. Previously published work, in which the author distils criteria for good educational action research from his own narratives of experience, is then summarised as a basis for conceptualising lesson study as good action research. This poses the issue of whether the use of learning theories to inform lesson study distorts their quality by distancing them from action. The author argues that this does not apply to lesson studies that are informed by Marton and Booth’s theory of variation. In doing so he distils a set of experience-based quality criteria for assessing learning studies, and demonstrates a high degree of congruence between the pedagogical implications of variation theory and Stenhouse’s idea of “teachers as researchers”.

A set of experience-based quality criteria are distilled for assessing what counts as a high-quality learning study report.

The paper creates an alternative view of the relationship between educational research and practice to that which currently dominates academic discourse.