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The focus of this study was to analyze crisis management in a context of high-reliability organizations (HRO) evidenced in two cases of Brazilian air disasters. Aspects of human and technological natures were examined, addressing the complex sociotechnical system.

This in-depth case study addressed the two most serious air disasters on Brazilian territory. The first case involved a midair collision between Gol Flight 1907 and the Legacy jet. In the second case, TAM flight 3054 had difficulty braking when landing at the airport and crashed into a building. Data were collected from official disaster documents.

The results revealed that the management and operational activities aimed to maintain the necessary conditions that prioritize a high level of reliability. High reliability mainly involves concern over failure, reluctance to accept simplified interpretations, sensitivity to operations, commitment to resilience and detailed structure specifications.

The implications are based on alerting highly reliable organizations, emphasizing the focus on managing more reliably, resiliently and conscientiously. Changes will be required in the operations of organizations seeking to learn to manage unexpected events and respond quickly to continually improve the responsiveness of their services.

In the perspective of an intrinsic case study for crisis management in a context of HRO and disaster risk management, the originality of this study lies in its examination of the paradoxical nature of control within the systems of dangerous operations in complex organizations, as well as their contradictions in a high-reliability system.

At 9 a.m. on 31 August 1988, Delta Flight 1141 crashed on take‐off, killing 13 people and leaving 94 survivors. Existing research has furthered our insight into media coverage of disasters but it has not broadened our understanding of disaster narrative interpretations and disaster behaviour education. In total, 24 in‐depth interviews explore reader interpretations of print‐mediated disaster reality and the Delta 1141 disaster. Disaster news stories provide the frames people use to interpret aeroplane disaster behaviour. Concludes the media need to recognize that their pedagogical role extends beyond disaster reporting and includes disaster behaviour information.

The purpose of this paper is to contribute to the literature investigating disclosure reactions to legitimacy threats by analyzing the corporate social responsibility (CSR) disclosure reactions to catastrophic accidents suffered by major airlines.

The authors use content analysis to examine changes in annual report disclosure in response to four separate airline disasters. The authors adopt two classification schemes and two measurement approaches to explore these changes.

The authors find that for three events the organizations appear to have responded with considerable increases in CSR disclosure that are consistent with attempts of legitimation. For one of the events examined, the authors find no disclosure response and suggest that this could be due to the company’s unwillingness to accept responsibility.

The study’s focus on major airlines that have suffered an accident with available annual reports in English meant that other companies had to be excluded from the analysis.

The findings demonstrate the use of the annual report as a legitimation tool and further highlight the need for greater transparency and comparability across publications.

The paper adds to the scarce literature examining corporate disclosure reactions following threats to their social legitimacy.

Throughout April/May of 2009 a new type of virus surfaced in Mexico and the USA, denominated H1N1 or swine flu, that has been immediately disseminated worldwide. Even though the mortality of this virus has been slow, comparing with other antecedents, the mass‐media articulated a troublesome discourse that put the world in tenterhooks waiting for the evolution of the symptoms. Emulating the mythical archetype of what we knew as Spanish flu, which affected more than 50 million people during 1918 and 1920, journalism triggered panic in the four corners of the world. Under such a context, the purpose of this paper is to explore the connection between the coverage of mass‐media and press of swine flu in Buenos Aires (Argentina), and how the principle of resilience in this conjuncture works.

In order to understand this issue in an all‐encompassed manner, the author conducted ethnography in Buenos Aires during April to June of 2009 combining informal with formal interviews and analysis of contents extracted of press coverage. It is important to mention that the role of observer was hidden to capture vividly the social behaviour as long as a context of health emergency.

The findings of this research reveal that fear becomes an efficient instrument to keep the status quo in context of disasters. In addition, it is important to clarify that virtual disasters do not permit societies to learn of their tragedies and affects considerably their abilities for resilience.

Unfortunately, there is no abundant literature to support the outcomes of the present paper in respect to swine flu. Beyond ethical boundaries of journalism, the point of discussion, here, seems to be whether news should be edited or transmitted in rough during a moment of uncertainty. As a whole, the debate is circumscribed to non‐edited news which can result in uncontrollable society response, while edited news jeopardizes the freedom of the press.

This paper provides an original point of view that contrasts the thesis of Baudrillard in respect to the spectacle of disaster. The panic disseminated by media blurs the boundaries between culprit and innocence presenting to the poorest sectors as the main concerns of society. That way, the earlier imbalances that allowed the disasters are replicated once again. In contrast with Baudrillard, this paper considers that Swine flu really took place and was something other than a show. An event like this, elaborated and commercialized is of course, aimed at reinforcing the legitimacy of privileged groups.

The purpose of this research is to understand whether an organization knows if it is ready to respond to a disaster and whether it has the capabilities to deliver relief. Our initial motivation was to identify unique resources possessed by the United States Navy (USN) and United States Marine Corps (USMC) due to their unique and critical capabilities for humanitarian operations. The recent frequency of disasters around the world suggests these events will continue to create demand for relief capabilities. For this reason we need to understand readiness metrics not just for USN and USMC but for humanitarian organizations (Hos) in general.

We survey relevant literature for understanding how HOs define and develop readiness metrics and associated factors. We studied documents including peer-reviewed scholarly articles, government documents, white papers, research papers and Department of Defense (DoD) briefings. We study literature that is significantly written for DoD, one, the vast experience of USN and USMC and two, the lessons learned have been documented. The literature offers substantial information on what readiness means and why it is important. This documented information is critical because it is known to the researchers in humanitarian operations that data is hard to come by.

The framework for readiness proposed at the end of this article is context the emergency responder probably uses in an informal fashion. The validation of readiness framework, we find exists in the supporting literature we review.

The understanding of readiness metrics for humanitarian operations for the organizations we study may offer insight into other HOs. The insights we gain may not be pivotal or counterintuitive to the conclusions based on commonsense. However, they are supported by the literature review. We formalize the concept based on conclusions of a set of diverse set of researchers and practitioners such as academic scholars, DoD personnel and government officials involved in humanitarian missions, USAID representatives that are repeatedly tasked for being ready, military and government officers from host and foreign countries and many more.

The contemporary discussions on global warming led to a rapid spread of studies on environmental protection from green technology, recycling, gas omission, environmental pollution, to debates on alternative energy. With many studies addressing the impact of environmental pollution on our recent and future life the need to provide deeper analysis of such impact requires new scholarly attention. Within such focus could be placed studies of this volume that aim to enhance scholarly contribution to merge the few most pressing problems of the contemporary social sciences: the issues of diffusing democracy and its societal outcomes, the issues of our endangered natural environment and gender inequality in a global world. This study provides a glimpse into these three issues looking at the exiting links, interactions and interconnections between these aspects of scholarly and policy work.

The purpose of this article is to review the alternatives and to demonstrate the easily measurable benefits of savvy searching for airfares.

A desk‐based approach to data collection is used.

It is found that by exploring the best deals through savvy searching can yield instantly measurable benefits. Depending on travel patterns, being a savvy travel searcher can easily save enough money to yield a very good return on investment.

The article highlights some points and reinforces others on some of the best practices for savvy searching.